About Graitec Group

Graitec is a global leader in Building Information Modeling (BIM) solutions, designing and developing software that helps architects, engineers, and manufacturers design smarter and better. With over 30 years of innovation and an entrepreneurial spirit, we’ve tripled our revenue in just five years.

Our North Star is transparent - accelerate the digital transformation of the AECO industry and model the future. We achieve this by growing our recurring revenue through innovative software and services that drive adoption, integration, and lasting value for our customers.

Our 800 experts across 30+ offices in 12 countries support more than 270,000 users worldwide. As a global Autodesk Platinum Partner, we combine world‑class partnerships with our own cutting‑edge software and services to drive performance and sustainability across the industry.

At Graitec, we move fast and think big. We collaborate across teams and borders, embrace diversity, and challenge ourselves to innovate every day. We believe in doing the right thing, breaking down silos, and making an impact together.

How we work: Growth, Agility, Innovation, Responsibility
How we behave: Ambition, Engagement, One Graitec, Positive Energy
Learn more about the Graitec Group: graitec-group.com/graitec-a-global-player

About the Team Hiring

The Technical Services team supports customers in adopting and maximizing the value of their purchased software solutions. Through training, consulting, and post-sales support, the team ensures successful implementation and continuous improvement. They collaborate closely with Sales, Marketing,



and Product teams to deliver a seamless customer experience and drive solutionexcellence.

Overview

Business Purpose & Value Contribution

The Implementation Consultant is a customer-facing role focused on delivering training, mentoring, and technical support to ensure successful software adoption. This role contributes to customer satisfaction, retention, and solution optimization through expert consulting, content creation, and collaboration with internal teams.

Consulting & Training Delivery

- Deliver project-based support and tailored training to accelerate customer adoption and maximize satisfaction
- Design and implement consulting offerings aligned with project goals, leveraging customer data and analytics for measurable impact
- Lead strategic engagements and follow-up sessions using data-driven insights to improve performance and drive continuous improvement

Post-Sales Technical Support

- Resolve technical issues efficiently to ensure solution stability and customer confidence
- Apply advanced troubleshooting and root cause analysis, using data to identify trends and prevent recurring issues
- Define and improve support frameworks, train others, and implement high-performance standards

Content Creation & Knowledge Sharing

- Produce high-quality documentation, articles,



and videos to support customer enablement and strengthen brand positioning
- Use analytics to measure content relevance and impact, continuously improving knowledge-sharing frameworks
- Lead content strategy and implement data governance for global benchmarking

Pre-Sales Engagement

- Demonstrate solution value and technical expertise through product demos and customer meetings, supporting revenue growth
- Build tailored presentations and support opportunity qualification using best practices and data-driven insights
- Define pre-sales methodologies and integrate predictive analytics to improve win rates

Continuous Learning & Certifications

- Maintain and develop certifications to ensure technical credibility and competitive advantage
- Apply new learning in projects, using data to measure impact and identify skill gaps
- Contribute to training strategy and mentor peers, embedding a data-driven approach to talent development

Communication

- Communicate clearly and persuasively with customers and internal teams to ensure alignment and trust
- Adapt communication style to different audiences, using data insights to influence decisions and achieve project goals
- Mentor others on effective communication and shape communication strategies across regions

Collaboration

- Foster teamwork and accelerate delivery through knowledge sharing and effective coordination
- Lead cross-functional initiatives, manage conflicts constructively, and promote a collaborative culture
- Define frameworks to improve team dynamics and measurable collaboration KPIs across the organization

Business Acumen

📌 Revit - MEP Implementation Consultant (Montreal)
🏢 GRAITEC
📍 Montreal