POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and a drive to exceed targets? We’re looking for agoal-oriented Contact Center Sales Representative to join our fast-pacedBPO contact center. In this role, you’ll connect with prospective and existing customers, promote tailored solutions, and close sales all while delivering outstanding customer experiences.

POSITION RESPONSIBILITIES

Key Responsibilities:

- Make outbound calls to prospective and existing customers
- Present and promote products or services aligned with customer needs
- Handle objections confidently and close sales effectively
- Maintain accurate records of calls, leads, and sales in the CRM system
- Meet or exceed daily, weekly, and monthly sales targets




- Follow scripts and compliance guidelines to ensure quality and consistency
- Collaborate with team members to share insights and improve strategies

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

- Must be 18 years or older
- High school diploma or equivalent
- 1–2 years of sales experience in a contact center or telesales environment
- Fluent inEnglish and Spanish (spoken and written)
- Excellent communication, persuasion, and negotiation skills
- Ability to work under pressure and consistently meet targets
- Familiarity with CRM platforms and sales tools

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:





- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Health Benefits: Full time employees are eligible for supplemental health coverage through Blue Cross.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move ob

📌 Contact Center Sales Representative (Sydney)
🏢 The Sydney Call Centre
📍 Sydney