Elevate customer experience as a Sales Manager at Michaels in Langford, BC. Lead the sales team, ensuring operational excellence and engagement while driving store performance through solid leadership.
As the Sales Manager, you will steer a high-performing selling culture at Michaels, overseeing key sales operations and service standards. You will model best practices in customer interaction and support day-to-day execution of store policies. Your focus will be on achieving sales KPIs while coaching team members to elevate their skills.
Key Responsibilities:
• Assist Store Manager in implementing SOP adherence
• Model excellent customer service and selling behaviors
• Provide Manager-on-Duty coverage for operational continuity
• Oversee in-store programs and the Balloons business
• Promote customer enrollment in Loyalty Rewards Program
Requirements:
• 3+ years in retail leadership roles
• Ability to stand and move throughout the store
• Experience with POS and Self-Checkout systems
• Solid focus on customer satisfaction and conversion
• Capable of lifting 25-50 pounds as needed
Lead the sales team at Michaels and champion a customer-first culture in Langford.

📌 Sales Manager at Michaels Langford (Victoria)
🏢 Michaels Stores
📍 Victoria