Detailed Description

- Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with customer requirements and API/ISO standards.
- Serve as the QMS Management Representative for the Canada facility as defined in Ulterra's quality management system documentation.
- Lead and manage the Quality Control Supervisor and Quality Inspectors, providing coaching, development, training, and support to strengthen the Quality Control program.
- Ensure QMS training is delivered and maintained for all Ulterra Canada personnel.
- Support the Senior Director of Quality in managing facility QMS certification programs.
- Assist in conducting facility management reviews to evaluate quality system effectiveness and identify improvement opportunities.
- Manage and administer the site's internal Quality Management System audit program.
- Manage the facility's Supplier Quality Audit program and support supplier performance initiatives.
- Define, monitor, analyze, and report quality performance metrics and key performance indicators (KPIs).
- Support customer complaint investigations and recommend effective corrective actions.
- Lead Root Cause Analysis and Corrective Action programs to resolve quality issues and prevent recurrence.
- Ensure compliance with corporate document control and record retention procedures.
- Oversee inspection and testing processes to ensure conformance with quality standards and customer requirements.
- Manage the local calibration program in accordance with company procedures and quality requirements.
- Participate in all required meetings, training, and development activities.
- Ability to communicate, including the ability to read,



write, and speak English and promptly follow verbal and written directions in English.
- Perform other related duties as assigned.

JOB DESCRIPTION

- Implement, maintain, and continuously improve the Quality Management System (QMS) in accordance with customer requirements and API/ISO standards.
- Serve as the QMS Management Representative for the Canada facility as defined in Ulterra's quality management system documentation.
- Lead and manage the Quality Control Supervisor and Quality Inspectors, providing coaching, development, training, and support to strengthen the Quality Control program.
- Ensure QMS training is delivered and maintained for all Ulterra Canada personnel.
- Support the Senior Director of Quality in managing facility QMS certification programs.
- Assist in conducting facility management reviews to evaluate quality system effectiveness and identify improvement opportunities.
- Manage and administer the site's internal Quality Management System audit program.
- Manage the facility's Supplier Quality Audit program and support supplier performance initiatives.
- Define, monitor, analyze, and report quality performance metrics and key performance indicators (KPIs).
- Support customer complaint investigations and recommend effective corrective actions.




- Lead Root Cause Analysis and Corrective Action programs to resolve quality issues and prevent recurrence.
- Ensure compliance with corporate document control and record retention procedures.
- Oversee inspection and testing processes to ensure conformance with quality standards and customer requirements.
- Manage the local calibration program in accordance with company procedures and quality requirements.
- Participate in all required meetings, training, and development activities.
- Ability to communicate, including the ability to read, write, and speak English and promptly follow verbal and written directions in English.
- Perform other related duties as assigned.

Job Requirements

- Demonstrated experience in a managerial or supervisory Quality Assurance or Quality Control role.
- Solid knowledge of quality control processes, including inspection, testing, calibration, and quality compliance activities.
- Working knowledge of Quality Management Systems and continuous improvement methodologies.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office applications and data management systems.
- Strong leadership, coaching, mentoring, and employee development skills.
- Self-motivated with the ability to work independently and drive initiatives with limited supervision.
- Strong analytical, problem-solving, and organizational skills.
- Ability to effectively manage multiple priorities and quality initiatives simultaneously.
- Ability to manage and develop a team of up to 10 employees.

Minimum Qualifications

- A bac

📌 Manager Quality ULTCAD (Leduc)
🏢 Ulterra Drilling Technologies
📍 Leduc