- Lead end-to-end architecture, solution design, and implementation of Salesforce Communications Cloud platforms.
- Design Enterprise Product Catalog (EPC), CPQ, Order Management, and Digital Commerce solutions.
- Define integration architecture with OSS/BSS, CRM, ERP, middleware, and third-party systems.
- Drive scalability, performance, security, and governance standards.
- Lead technical workshops, solution reviews, and stakeholder discussions.
- Provide architectural guidance to development and implementation teams.
- Ensure alignment with TM Forum standards and telecom industry best practices.
- Support estimation, roadmap planning, and digital transformation initiatives.

Essential Skills: Required Skills

- 10+ years of Salesforce experience with strong expertise in Communications Cloud (Vlocity).
- Hands-on experience with EPC, CPQ, Order Management, and Industries processes.




- Solid knowledge of OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).
- Expertise in Salesforce architecture, Apex, LWC, APIs, and integrations.
- Experience integrating Salesforce with OSS/BSS, ERP, and external platforms.
- Strong understanding of telecom business processes such as Lead-to-Order and Order-to-Cash.
- Experience with CI/CD, DevOps, and Salesforce deployment methodologies.

Preferred Skills

- Salesforce Application/System Architect certification.
- Salesforce Industries (Communications Cloud) certifications.
- MuleSoft integration experience.
- Knowledge of TM Forum Open APIs and SID model.
- Experience with large-scale telecom transformation programs.
- Agile/Scrum delivery experience.

📌 Salesforce Communications Cloud Architect (Toronto)
🏢 J&M Group
📍 Toronto