Company Overview:

ProTemps Ltd. has been connecting skilled candidates with top-notch employers across Canada for over 40 years. We specialize in temporary and permanent staffing solutions and are committed to growing lasting relationships with both our clients and candidates. Applicants must be legally eligible to work in Canada. There are never any fees to apply through our company.

Job Description:

Our client is seeking a dependable, organized, and customer-focused Operations Clerk with trucking knowledge to join our operations team. The Operations Clerk plays an important role in supporting our day-to-day transportation operations by coordinating customer appointments, maintaining accurate scheduling information, communicating with customers and internal teams, and helping ensure deliveries and services are completed efficiently and on time.

This is a fast-paced position that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities throughout the day. The successful candidate will be comfortable working with customers, drivers, dispatch, and other members of the operations team to provide day-to-day transportation and logistics operations. You will take pride in providing skilled and courteous service.

The ideal candidate is highly organized, dependable, comfortable working with phone, computers and scheduling systems. It is important that you can remain calm and professional when schedules change or unexpected issues arise.

* It is important that you have a vehicle and are very knowledgeable about areas in the city for routing. You should have some trucking knowledge as well.

Key Responsibilities Include:

Appointment Scheduling & Coordination

- Schedule customer appointments in accordance with operational requirements and available delivery/service windows.
- Contact customers by telephone and/or other communication methods to arrange, confirm, change, or reschedule appointments.
- Clearly communicate appointment dates, times, locations, requirements,



and other relevant information to customers.
- Ensure appointments are entered accurately into the appropriate scheduling or transportation management system.
- Review daily appointment schedules and identify potential conflicts, gaps, or scheduling concerns.
- Coordinate with dispatch and operations to ensure scheduled appointments are realistic and achievable.
- Monitor appointment changes and communicate updates to the appropriate departments.
- Follow up on appointments that have been missed, cancelled, delayed, or require additional information.
- Assist with managing changes to the daily schedule as operational requirements change.
- Ensure customer requests and special delivery instructions are documented accurately.

Customer Service

- Provide professional, friendly, and courteous service to customers by telephone and other communication channels.
- Respond to customer questions regarding appointment times, delivery schedules, service requirements, and related information.
- Listen carefully to customer concerns and work toward practical solutions.
- Prepare, review, and process shipping documents.
- Handle difficult or frustrated customers professionally and escalate issues when appropriate.
- Provide customers with accurate information while avoiding unnecessary delays or miscommunication.
- Follow up with customers when additional information or confirmation is required.
- Maintain a positive and professional relationship with customers and represent our client in a professional manner.

Communication With Operations & Drivers

- Communicate appointment details and changes clearly to drivers, dispatchers,



supervisors, and other operational staff.
- Coordinate with dispatch regarding route schedules, delivery windows, delays, and appointment requirements.
- Provide drivers and operations personnel with accurate customer information and special instructions when required.
- Communicate any schedule changes promptly to minimize delays and service disruptions.

Requirements:

- Previous experience in a clerical, administrative, customer service, transportation, logistics, or dispatch environment is preferred.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy when entering and maintaining information.
- Comfortable communicating with customers, carriers, drivers, vendors, and internal departments.
- Proficient with Microsoft Office, including Outlook, Excel, and Word.
- Ability to learn and effectively use transportation, scheduling, and appointment-management systems.
- Ability to schedule, confirm, reschedule, and maintain customer appointments accurately.
- Strong problem-solving skills and the ability to handle changes, delays, and scheduling conflicts professionally.
- Ability to work independently while also contributing effectively as part of a team.
- Professional, courteous, and customer-focused attitude.
- Ability to maintain confidentiality and handle sensitive customer and shipment information appropriately.
- Reliable attendance and punctuality.
- High school diploma or equivalent required; additional administrative or logistics training is an asset.

Length and Hours:

This role will start full-time for three months then likely be permanent. The hours are probably going to be from 10:00 a.m. - 6:00 p.m.

We look forward to finding out more about you and getting you placed in this role!

Pay: $20.00 per hour

Work Location: In person

📌 Operations Clerk (Calgary)
🏢 ProTemps / ProTegé
📍 Calgary