Job Responsibility:

A* Career with Purpose and Heart*

YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.

Happier Aging Philosophy

At Nurse Next Door, we believe that getting older doesn't have to feel sad or helpless. Instead, aging should be celebrated. That's what we call Happier Aging. We bring Happier Aging to everyone : ourselves, our team, our community and the world. Happier Aging starts with you.

Caregiving as a Career

We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.

Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.

We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.

What We Offer:

- Nurse Next Door People Promise, you love coming to work

General Overview:

This is a part-time position with the opportunity to lead to full-time with Nurse Next Door Home Care Services Mississauga. The successful candidate will be responsible for managing caregivers' schedules, and supporting the Human Resources and Care Teams in our mission to ensure our caregivers and clients feel admired and recognized.

Responsibilities and Duties:

- Answering calls from clients and caregivers, and providing support
- Taking calls from potential clients and providing information over the phone
- Maintaining and updating schedules
- Calling, texting or emailing staff to offer clients and new schedules
- Responding to last minute & urgent requests from clients




- Answering questions and providing guidance to field staff working with clients
- Managing Excel tracking systems
- Obtaining reports from Alayacare for billing and payroll to send to the accounting team
- Other administrative duties as required

Requirements:

- Experience and knowledge of Alaycare software
- Excellent communication, both over the phone and in writing
- Detail oriented, enjoys following systems
- Enjoys continuous betterment of processes and how continuously 1) enhancing the customer experience, and 2) internally “work smarter, not harder.”
- Resourceful, takes initiative
- Strong organization and time-management skills
- Competent in a technology driven environment, experience with GSuite and Microsoft Teams an asset
- Committed to providing exceptional customer service
- Post-Secondary education preferred
- Valid driver's license is required

Hours:

- Shifts available vary from 4-8hrs in length, between the hours of 8:00am and 6:00pm
- Regular coverage required
- Monday-Friday

**Additional coverage as required for holiday/sick time

Job Types: Full time, Part-time

Pay: $20.00-$24.00 per hour

Expected hours: 20 - 40 per week

Benefits:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have confident knowledge and experience with Alayacare software?
- Are you comfortable and eager for the continuous betterment of processes and how we operate as a team?
- How do you feel about being a part of painting the town pink with us? Making More Lives Better.

Education:

- Secondary School (required)

Work Location: Hybrid remote in Mississauga, ON L5M 4Z5

📌 Care Services Coordinator (Mississauga)
🏢 Nurse Next Door Home Care - Mississauga
📍 Mississauga