Job Responsibility:

ID 242918 Location Guelph, ON Canada Schedule Mon-Fri; 8:00am-4:30pm

The Position

The Customer Account Coordinator is responsible for providing exceptional service to our customers. Reporting directly to the Senior Program Manager this position provides customer service and administrative support within an assigned group of customer accounts. You will be responsible for maintaining strong customer relationships, assist in quote submissions, enter and monitor orders and work closely with Production, Operations and Engineering to satisfy customer requirements.

Responsibilities

- Work with Business Development and/or Sales representatives to meet and exceed our customers' service expectations
- Represent the Company in a professional manner when dealing with customers in a variety of situations (general inquiries, pricing, order processing, product changes and expedites)
- Prepare materials for Request for Quotation (RFQ) responses
- Enter and confirm customer orders in an accurate and timely manner
- Communicate customer requirements and requests to the Production team
- Interact with Engineering,



Purchasing and Production to keep up to date on the status of orders and be the voice of the customer to these groups
- Monitor status of orders and provide timely and accurate information to customer on delivery timing
- Maintain and generate monthly performance and measurement reports for management
- Assist with additional day-to-day business activities as required

Qualifications

- Diploma/Bachelor's degree or equivalent work experience
- 1-3 years' experience in customer service, preferably in a contract manufacturing workplace
- Hands-on team player that interacts and communicates well with all levels of the organization
- ERP system experience; SAP Business One would be favorable
- Extensive experience using MS office; in particular Excel
- Strong attention to detail and able to multi-task in a fast paced dynamic environment
- Excellent organization skills

We thank you for your interest in working for Melitron. Only candidates selected for an interview will be contacted. Melitron is an equal employment opportunity employer. If you require a specific accommodation, please let us know when selected to take part in our recruitment process.

📌 Customer Account Coordinator (Guelph)
🏢 Melitron
📍 Guelph