Job Responsibility:

Medical Office Assistant (MOA) Supervisor

Summary: The MOA Supervisor is responsible for overseeing the daily operations of the Medical Office Assistants (MOAs) at Glazier Medical Centre. This role ensures efficient and effective patient flow, maintains high standards of patient care and supports the administrative functions of the clinic. The MOA Supervisor collaborates with medical staff, physicians, management and other departments to provide a seamless healthcare experience.

Reporting To: Clinic Manager

Start Date: Immediately

Key Responsibilities:

Supervision and Leadership: Supervise, train and mentor a team of MOAs working at the Centre. Schedule shifts and manage MOA staffing to ensure adequate coverage. Conduct performance evaluations and provide constructive feedback. Address and resolve any staff issues or conflicts promptly and professionally.

Operational Support: In collaboration with Clinic Manager, oversee daily operations to ensure smooth patient flow and clinic efficiency. Ensure compliance with clinic policies, procedures and regulatory requirements. Approves schedules and times sheets for payroll processing.

Quality Improvements: Identify areas for improvement in MOA performance and clinic operations. Implement quality improvement initiates and monitor outcomes. Ensure continuous training and development for MOAs.

Union Support: MOAs are unionized, therefore prepares monthly staff schedules ensuring compliance with collective agreement and ensuring appropriate coverage during unplanned absences. Monthly reporting for union on employee hours worked/scheduled. If required, attends grievance meetings and prepares supporting documentation as appropriate and participates in the collective bargaining process, negotiating the renewal of collective agreements

Working Conditions: Full time position, occasional evenings or weekends may be required.



Work in performed in a clinic setting with frequent patient and physician interaction.

Salary: Salary $27.50 to $30.00 per hour

Status: 37.5 hours per week

Skills/Qualifications:

· Minimum of 3 years of experience in a medical office setting with at least 1 year in a supervisory role

· Diploma or certification in Medical Office Administration or related field

· Experience in a unionized environment is considered an asset

· Proficient in electronic medical records ( Telus PSS Suite considered an asset) and knowledge of medical terminology and billing codes

· Strong leadership and team management skills

· Ability to deal with confidential issues in a sensitive, efficient and professional manner

· Strong oral and written communication skills

· Capacity to communicate with all levels of team members, influence outcomes and establish credibility

· Demonstrated record of sound judgment, ethics, integrity, conflict resolution and diplomacy

· Solid consulting and analytical skills; focused on results and skilled at building strong professional relationships at all organizational levels

· Excellent knowledge of Microsoft Office tools

How To Apply:

Please apply directly through this Indeed job posting.

We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known at any point during the application process.

We thank all applicants for considering a career with us; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $27.50-$30.00 per hour

Expected hours: 37.5 per week

Benefits:

- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking

Versatile Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Experience:

- Medical Office Assistant: 3 years (preferred)
- Supervising: 1 year (preferred)

Work Location: In person

📌 Medical Office Assistant Supervisor (Oshawa)
🏢 Glazier Medical Centre
📍 Oshawa