Job Responsibility: Training Evaluation & Development Lead Posting closes: August 23, 2024, or when a candidate has been selected Interviews starting the week of: August 12, 2024 For over 50 years Distress Centre has served Calgary and Southern Alberta, providing 24-hour crisis support, information, and resources at no cost. Distress Centre does not define crisis. We do not judge. Anyone can call us day or night. What to expect in the role: Job overview The Training Development and Evaluation Lead is responsible for developing the framework, content, and materials for training across the organization to ensure volunteers and staff have the skills and knowledge they need to perform their roles effectively. Working closely with stakeholders throughout the organization as well as key partnerships externally, the Training Development and Evaluation Lead will assess training needs, update existing training or develop new training as needed, and produce training materials for facilitated and self-guided training. Primary Duties This is not an exhaustive list of duties, but meant to give you a sense of what you'll be doing on a regular basis. Other related duties may be required. Staff Coaching and Supervision (10%)

- Provide coaching, feedback, guidance, and support to team members to enhance their performance and qualified growth.
- Meet for one-on-ones at minimum monthly.

Training Development (30%)

- Perform a complete assessment of training needs across the organization.
- Assess existing training, both internal and external, against training needs to determine the scope of work for internal training development.
- Work with managers and senior leaders to prioritize training development.

- Reinstate the training committee to advise on matters relating to best practice, current research, and philosophical underpinnings for training related to service delivery.
- Develop curriculum, content, and materials for identified training that work with the virtual training platform (Thinkific) and for in-person delivery.
- Develop facilitator materials and train-the-trainer supports.
- Develop the training framework for the organization.

Facilitation (30%)

- Facilitate training and act as a backup for the Training Coordinator as needed. At minimum, facilitate quarterly core training.
- Train the Training Coordinator and other key stakeholders on content and delivery for new and revised training.

Training Evaluation (20%)





- Work with the Training Coordinator to implement changes to existing training and roll out new training.
- Establish evaluation criteria and metrics.
- Evaluate training effectiveness, user satisfaction, and other key metrics.
- Report on training effectiveness to senior leadership.

Documentation and Administration (10%)

- Document training analysis, processes, and related information.
- Establish evaluation cadence.

Hours of work and conditions General working hours are 9am - 5pm, flexibility will be required to facilitate evening and weekend training as needed. This position will require shifts to be completed on-site at Distress Centre with the possibility of some work from home in the future. What you bring to the role: Qualifications/Experience

- University degree in adult education, training and development or a related field.
- 2 or more years of related experience; or combination of formal education and experience.
- Experience in curriculum development.
- Experience in facilitating training for adults.
- Knowledge of or experience with AAS accreditation standards is an asset.
- Experience in the not-for-profit sector is an asset.

Skills/Abilities:

- Strong presentation and facilitation skills
- Ability to adapt training to a variety of audiences, leveraging different styles, methods, and technologies
- Strong interpersonal skills and high emotional intelligence with the ability to engage multiple internal and external stakeholders and maintain good working relationships
- Ability to work independently, set priorities, and meet deadlines in a fast-paced environment
- Ability to research, assimilate, organize, analyze, evaluate, and summarize information.

Core Competencies: Client/Service Centred Work - you make clients the ultimate focus of our agency, team, and individual choices and actions. Partnerships, Relationships, & Teamwork - you build and maintain productive, collaborative working relationships within and across groups, both internally and externally, to accomplish our common goals.



Growth Mindset/Learning - you actively identify new areas for learning and take advantage of opportunities to learn in whatever form they come. You apply your newly gained knowledge in your jobs and share these skills with others. Communication - you clearly convey information and ideas through a variety of media in a way that engages the audience and helps them to understand and inviting dialogue and inciting action where appropriate. Diversity, Equity & Inclusion - we build and sustain an inclusive work environment where all individuals are welcomed, supported, respected, and valued for their unique experiences, perspectives, talents, and contributions. Change Management - you maintain your team and personal effectiveness when being impacted by changes within the organization. Self-Management - you take responsibility for yourself and your actions. Leadership Competencies: Strategy & Vision - you secure information and identify key issues and relationships relevant to achieving a long-range goal or vision; establishing and committing to a course of action to accomplish a long-range goal or vision after developing alternative courses of action based on logical assumptions, facts, and information, and taking into consideration resources, constraints, and organizational values. Coaching Style Leadership - you provide timely, relationship- and trust-based guidance and feedback to help others strengthen specific knowledge or skills or to address a task or a problem. Building Trust - you interact with others in a way that gives them confidence in your intentions and those of the organization. Decision-making, Planning, & Performance - you commit to actions that are based on logical assumptions and factual information that takes into consideration organizational goals, values, resources, and constraints; focusing and guiding others in accomplishing goals and objectives that align with the chosen course of action. Innovation - you generate innovative solutions in work situations, trying different and novel ways to deal with work problems and opportunities. What Distress Centre has to offer:

- Opportunity to work for an organization that's making a difference in our community
- A great working environment with supportive colleagues
- Opportunities for learning and mentorship, including paid development days and a staff development fund
- Competitive salary
- Benefits that include a matching RRSP

- Vacation time starting at 3 weeks

📌 Training Development and Evaluation Lead (Calgary)
🏢 Distress Centre Calgary
📍 Calgary