Job Responsibility:

COMPETITION NUMBER: 757 CLOSING DATE: August 9, 2024 @ 11:59 PM MST

ENROLMENT & COMMUNICATIONS - ADMISSIONS & SUPPORTS

NorQuesters are difference makers and we're searching for someone with a passion for student access, success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey.

Reporting to the Associate Registrar of Admissions & Pathways, the Team Lead, Admissions is responsible for the effective management, organization, direction and development of a strong, vibrant and trusted Admissions team and the day-to-day operations that facilitate the achievements of NorQuest College strategic goals Admissions team.

The primary purpose of the Team Lead, Admissions role is to lead the Admissions team in evaluating domestic and international applicants in accordance with assessment tools to ensure they are eligible for acceptance prior to admittance, and tracking that applicant status through to completion, by organizing and providing direction to the Admissions team to complete all aspects of Admissions, including supporting the application process, confirming deposit, and denying or assigning prospective students to the wait-list.

Responsibilities include setting and communicating appropriate expectations for performance and behaviour and managing those expectations within the Admissions team to meet operational objectives, acting as key internal liaison, collaborator and negotiator with and for the College on all Admissions related matters, process development and implementation, and high quality admissions decisions that meet the changing needs of students as well as NorQuest strategic enrolment goals, and NorQuest policies and procedure.

The Team Lead of Admissions is required to act on behalf of the Associate Registrar of Admissions when the Associate Registrar is absent.

HOW YOU'LL MAKE A DIFFERENCE

Unit Supervision and Team Leadership

- Responsible for building and leading the Admissions team to fulfil the departmental mandate and contribute to the achievement of the college's mission, including onboarding, supervising, training, evaluating, developing training plans, coaching, and timely communication.
- Participate in the recruitment and selection of new staff.
- Set and communicate appropriate expectations for performance and behaviour and manages those expectations within the Admissions team to meet operational objectives.
- Organize and distribute workloads among staff to ensure timely, efficient, and quality application evaluation within service standards.
- Monitor and evaluate unit activities and reports to identify trends and rectify areas of concern.
- Identify competencies for the Admissions staff to achieve optimal operational effectiveness. Implement goals, expectations and standards set by Admissions & Supports management.
- Implement and monitor service standards and admissions decisions of the Admissions team in the evaluation of domestic and international applicants in accordance with equivalency charts.
- Participate and operationalize Strategic Enrolment Management tactics that will increase admission admit and yield rates.




- Resolve irregular and complex issues from students and staff and de-escalating scenarios with learners directly.
- Connect directly with students who have grievances about or are concerned about their admission decision.
- Gather data and generate Admissions related reporting; i.e. non-credit courses, open houses, applicants.
- Identify activities that would support achieving targets, and carry out those activities as assigned.
- Assist with application processes, data entry and other Office of the Registrar duties, as required.

Continuous Process Improvement

- Liaise regularly with other leaders to resolve issues, re-assign team members to assist where needed, implement process improvements, and relay information to other areas in the college.
- Anticipates how changes in the college may impact the unit and collaborates with Admissions and Supports leadership for effective change management and responses that are integrated across work areas.
- Leads, develops and implements unit business practices and process improvements in conjunction with Admissions and Supports managers, program areas, other student services units, assigned working groups, and other administrative units.
- Provides advice and recommendations on activities and trends in the Admissions and Supports portfolio related to unit activities.
- Identifies, investigate, and escalate current or future issues and provide recommendations for solutions to the manager.
- Research and investigate issues related to best practices in admission processes and evaluation.
- Collaborate with the Associate Registrar to ensure that new enrolment targets are met.
- Provide input and support for relevant NorQuest College policies, procedures and standard practices.
- Research cross-cultural issues that affect our applicant population to remove barriers and improve student access and success
- Key participant in setting departmental goals and objectives to meet annual divisional plan

Internal Stakeholder Engagement

- Build and establish highly effective working relationships with internal stakeholders that foster collaboration and alignment to better support our students' needs and goals which entails engaging in regular communication, working groups and enrolment-related initiatives.
- Collaborate with the Associate Registrar to ensure that enrolment goals are met.
- Identify issues and propose solutions to leadership, program areas, and enrolment team to drive continuous improvement, enhance the overall student experience, and uphold registrarial quality standards.
- Organize learning and training sessions on technology tools and systems.

WHAT YOU BRING:

- A Bachelor's degree required; Communications, Business, or Education preferred.
- A minimum of 5 years of experience or related careers in a post-secondary setting is required.
- Equivalencies will be considered.




- Knowledge of PeopleSoft would be an asset.

WHAT MAKES YOU A DIFFERENCE MAKER?

As a difference maker you bring:

- Excellent communication skills - both oral and written.
- Exceptional customer service and interpersonal skills required.
- An ability to exercise judgement within established guidelines.
- A positive and skilled attitude and the ability to work independently and as a team member is essential.
- Must be able to remain calm in demanding situations and appropriately deal with stress resulting from situations.

SALARY: $61,635 - $80,033 annually reflective upon what you bring AKA your education and experience. We are looking for two full-time AUPE permanent positions that provide immediate access to our great pension and benefits programs.

We offer flexible work options. We strive for balance between a flexible work workplace, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.

Additional Information: Pre-Employment Checks will be completed to assess the candidate's suitability for a role. These checks may include (but are not limited to): references, criminal record check, academic verification, etc.

For applicants who have completed post-secondary studies from outside of Canada, it is recommended they obtain an assessment of their credentials from a recognized Canadian Credential Evaluator, such as:

- International Qualifications Assessment Service
- World Education Services

We encourage applicants to include the assessment certificate as part of their application.

This competition may be used to fill future vacancies, across NorQuest College, at the same or lower classification level.

Our Commitment to Equity, Diversity, and Inclusion: We're on a journey to become an inclusive, anti-racist, and decolonized organization. NorQuesters are trailblazers - we are curious, creative, and innovative - our lived experiences are honoured, creating accessibility and a sense of belonging for everyone. NorQuest 2030 We Are Who We Include shares our strength and difference comes from who is included, and along with our students we are learning and growing to listen deeply and say what we feel. NorQuest College is committed to being an employer of choice for First Nations, Métis, and Inuit people by recognizing, respecting, and supporting Indigenous people's self-determination through the institution's work in decolonization, reconciliation, and Indigenization. Accessibility : At NorQuest, we are who we include. We strive to provide access and accommodation throughout the recruitment, application, and selection process. We want to create opportunities for you to confidently be your authentic self. If you would like an accommodation at any stage of the process, please reach out to View email address on ca.edajobs.com. Apply to Become a NorQuester : If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document. PSST : Only candidates shortlisted for an interview will be contacted and we'll make sure to do this within 28 days of the closing date.

📌 Admissions Team Lead (Edmonton)
🏢 NORQUEST COLLEGE
📍 Edmonton