Job Responsibility:

Join our team at St-Albert Cheese the CANADIAN CAPITAL OF THE CURDS! Working at the St-Albert Cheese Co-op means working for and with people that care about your success and well-being because we know that our employee's success is ours and People are at the center of our daily priorities!

We aren't just looking for people to fill various positions we are looking for people that are a good fit and want to be part of growing our company and who wish to contribute to the great future of the Fromagerie through innovation, creativity, efficiency and the development of the full potential of each employee.

If you would like to join a place that promotes from within and will be around for another 125 years , then we want to meet you!

WHAT WE OFFER :

· Business stability (we celebrated our 125th anniversary in 2019!)

· A sincere commitment to our employees

· An employee discount for all in-store and restaurant products

· Great opportunities for professional development

· Work-Family flexibility

· An atmosphere of Franco-Ontarian pride

· Competitive compensation plan

· A complete benefits plan

· Performance bonus

· Group RRSP

· Employee Assistance Program

MAIN TASKS

- Testing and analyzing current and future IT Systems as required.
- Documenting current processes and recommending process improvements to leadership for consideration.
- Resolving incoming IT concerns via email chat, phone, remote or in-person support.
- Identifying the urgency and severity of reported cases and triaging accordingly to pertinent stakeholders.
- Installing computer hardware including but not limited to laptops, thin clients, laptop docks, monitors, printers, multimedia devices, network devices and desk phones.
- Installing all software necessary to initialize devices for corporate employee use (e.g., Windows, Office 365, Adobe Suite, VPN Clients access, Custom software requirements).




- Liaising with third party vendors to address network and operational software-related inquiries.
- Creating knowledge-based articles for common and critical issues.
- Providing actionable recommendations to optimize current IT performance and proactively resolve future issues.
- Collaborating with various department and external consultants to ensure that IT needs and security are adequately met across the organization.
- Assisting with both external consultants and corporate employee onboarding procedures.
- Operating, monitoring, and maintaining several Information Systems including but not limited to Telephony systems, database systems, knowledge management systems, ticketing systems, file repository systems, media hosting systems etc.
- Participating in the planning, implementation, and growth of the Fromagerie infrastructure.
- Performing other duties as assigned.

SKILLS AND COMPETENCIES REQUIRED

- A technical diploma or bachelor's degree in computer Science, Management Information Systems, or related field.
- A minimum of 3-5 years of hands-on experience in an IT Service Desk capacity; preferably in a Microsoft/Windows based environment.
- Knowledge of incident and problem management processes and tools; ITIL, Microsoft or SQL certification would be an asset.
- A proven ability to independently identify problems and make suggestions for improvement.
- Strong analytical, critical thinking and problem-solving skills.
- Effective organizational skills with an ability to communicate with all levels within an organization.
- Hands on experience in networking,



routing and switching;
- Excellent knowledge of best practices around management, control, and monitoring of server infrastructure;
- Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution;
- Good knowledge of the following software: Windows 10, Office 365 2010+, Microsoft Server 2012 and 2016, Exchange Active Directory, DHCP, DNS, VPN, Network Security, Cloud computing, Azure/Active Directory and GPO's;
- Very valuable knowledge of MS Office-Office 365;
- Knowledge of basic PC troubleshooting;
- Ability to set up and configure server hardware;
- Knowledge of the food industry (asset);
- Good abilities for organizing, prioritizing and multitasking;
- Good listening and understanding (customer service);
- Good verbal and written communication;
- Patience;
- Team focused;
- Time management;
- Bilingual.

Status: Full Time

Work Schedule: days*

*Schedule can change to accommodate operational needs.

Criminal Background Check:

During the hiring process, we proceed with a criminal record check, which is an essential condition to work at St-Albert Cheese. You will be notified in advance and your authorization will be required before proceeding. For some client-related jobs, we ask for a criminal background check for the vulnerable sector.

Job Types: Full-time, Permanent, Casual

Salary: From $45,000.00 per year

Benefits:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- St. Albert, ON K0A 3C0: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (preferred)

Work Location: In person

📌 IT Technician (BILINGUAL) (St-Albert)
🏢 St-Albert Cheese Coop
📍 St-Albert