Job Responsibility:

Reports to: Shop Manager

The Body Shop's front-line contact with the public. They are comfortable and excel in front of customers in person, by phone, by text, and by video call. A successful candidate is measured by their ability to provide exceptional customer service through detailed and constant communication. A successful candidate is highly empathetic, great with customers, and very organized. An interest and affinity in cars and the auto industry will be a plus. Auto knowledge not required.

Duties & Responsibilities:

- Communicate with Customers
- Greeting customers and answering phones in a prompt, courteous and businesslike manner
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Keep customers informed of job status so as to include them in the process
- Schedule customer appointments
- Schedule customers for Quotes
- Schedule customers for Vehicle Repair Drop Off
- Schedule customer for Vehicle Delivery
- Perform the Intake of Vehicles
- Conduct vehicles in-takes by completing walk around, taking pictures and documenting vehicle problems by listening to customers describe them and by asking probing questions; providing recommendations when required.
- Perform the Delivery of Vehicles
- Follow-up with customers when work is completed and arrange for pick up and payment

· Provide basic information to callers who have general inquiries.





- Constantly communicates with Technicians/Shop Manager to obtain information on needed vehicle repairs.

· Prepare and update customer files

- Closing out repair orders completed

· Perform clerical and administrative and other duties as assigned.

Hours of Work:

8:00 AM to 5:00PM

Experience:

- Customer Service: 2 years (Required)
- Administrative: 2 years (Required)

Qualifications:

· Must speak clearly on the telephone and convey an image of professionalism

· Must have an enthusiastic and outgoing personality.

· Must be able to convey messages to employees clearly and quickly.

- Ability to work as a part of a TEAM
- MS Office (fluent)
- Computer Skills a must

Licence:

· Driver's (Required G) Clean abstract

Job Type: Full time

Pay: $17.00-$18.00 per hour

Expected hours: 40 - 44 per week

Benefits:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Hamilton, ON L8L 5X3: reliably commute or plan to relocate before starting work (required)

Experience:

- Administrative: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: In person

📌 Reception Automotive Administrative Support (Canada)
🏢 Fix Auto Hamilton Centre
📍 Canada