Drive customer satisfaction as an After-Sales Technical Support Specialist at Umano Medical. Help customers resolve technical challenges while ensuring top-notch service and support. In this pivotal role, you will manage service calls and requests, ensuring thorough follow-up from the initial issue to resolution. Collaborating closely with service technicians and internal teams, your technical expertise will play a critical role in delivering exceptional experiences to our customers. This position demands strong analytical skills and a focus on continuous improvement. Key Responsibilities:

- Manage service calls and diagnose technical issues
- Follow up with customers until issues are resolved
- Handle service requests to maintain customer satisfaction




- Provide product training and perform repairs when necessary
- Maintain accurate documentation of service interventions

Requirements:

- Technical diploma or relevant education and experience
- Minimum of 2 years in technical support
- Strong problem-solving and analytical ability
- Capable of remote collaboration
- Comfortable with software applications

Leverage your technical skills and customer service experience in a dynamic, cooperative environment at Umano Medical. #J-18808-Ljbffr

📌 After-Sales Technical Support Specialist (Ottawa)
🏢 Umano Medical
📍 Ottawa