Job Responsibility:

Responsabilities :

· Responsible for managing Supervisors and their respective teams.

· Ensure staff recruiting, training and supervisory programs and performance evaluation systems are effectively utilized within company policies.

· Assist in the development of comprehensive Collection Contact & segmentation Strategies with robust test and control framework.

· Foster and promote a change management process during champion & challenger validations

· Responsible for adherence to internal control framework and good business practices are in implemented and maintained.

· Maintain high standard of client relationship management, while enhancing organic growth across existing client base.

· Keep abreast of month-end positioning with respect to branch operational targets.

· Maintain written records of reports, statistics and others as required by Senior Management.

· Execute operational, administrative procedures and policies. i.e. audit files, review performances, evaluate results and maintain discipline.

· Must promote a pleasant setting where each team members will be able to grow and achieve their career goal in line with company's expectations





· Participate and contribute to the company vision with a focus on key business drivers and opportunities for short & long term improvement. This includes improvements to technologies and processes.

- Implement & successfully deploy new technology and automation.
- Adhere to administrative Policies and Procedures as set out in the Company Policies directives.

Profile

- Diploma in Administration or related field

- Experience in the debt collection (5-7years)

--Development opportunity for an experienced supervisor, related field

- Experience in personnel management

- Knowledge of laws relating to debt collection

- Good negotiator both with internal and external interlocutors

- Excellent interpersonal skills

- Ability to manage priorities and work with tight deadlines

Job Types: Full-time, Permanent

Schedule:

- Day shift

Education:

- Secondary School (preferred)

Experience:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

Language:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

📌 Branch Manager (Collection Agency) (Markham)
🏢 Collection
📍 Markham