Job Responsibility:

Senior Airport Systems Implementation Engineer, Richmond Hill, ON

Embross North America is looking for an enthusiastic, talented Airport Systems Implementation Engineer whose primary function is to deploy Embross airport systems with a secondary function of system support.

The person would be responsible for the design, deployment, and support of these systems. The deployment will involve installing and configuring Embross hardware and software, training local staff, and liaising with airlines, airports, and project managers to complete a successful and timely deployment.

Once onsite deployment is complete the person will be expected to support all Embross sites. This would also entail upgrading and adding applications as required.

The Senior Airport Systems Implementation Engineer will work in tight collaboration with the Embross support center services staff and can step in to work a rotational shift schedule within a 24x7 support environment. Although customer onsite support will be expected primarily.

JOB SUMMARY: Coordinates configurations, deployment, and support project activities of our self-service manufactured equipment and software. Works within a delivery team and individually, to install software and hardware to new or existing Embross client solutions.

Assist with some overall technical design concepts and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements. Help to identify the systems' potential failures and utilize troubleshooting skills necessary to resolve issues as needed. The individual will have good client-facing experience; technical experience; a critical thinker and problem-solver and the proven ability to ensure a outstanding customer experience.

Support the deployment team, when necessary, at customer sites, installing kiosks, self-backdrop units, and check-in/gate workstations.

KEY RESPONSIBILITIES :

- Deploy Embross-designed solutions based on customer business requirements.
- Collaborate directly with internal resources to bid and plan projects including 1) Advice, drawings, and documents to support sales bids. 2) Design Site infrastructure and campus network for upcoming projects
- Install and implement client solutions including campus networks and circuit integration into CUSS and CUPPS systems.
- Act as point of contact and primary technical representative for new customers implementing the all-inclusive travel services HW/SW platform.




- Travel to customers domestically and internationally, understanding business processes and delivering training for customers.
- Process all requests and ensure completion of necessary documentation while communicating with customers.
- Diagnose requirements, process escalations, and proactively follow up to troubleshoot and find resolutions.
- Provide field technical support on company modification installations as needed; offering on-site oversight and technical guidance to ensure a smooth installation process or troubleshooting.
- Involved in:
- Task estimation - Installations - Issues tracking - Status reporting - Risk management - Solution support

Required Technical and Professional Knowledge & Skills:

- At least 7+ years of previous implementation/infrastructure service experience.
- Bachelor's degree or higher in a computer-related field
- Intermediate understanding of networks, windows desktops, and servers including server functions like AD, DHCP, and DNS.
- Troubleshooting and service repair skills for PCs, peripherals, servers, LAN, and TCP/IP networks.
- Know how to read and write scripts like PowerShell, and command line.
- Know how to create and maintain images of all Embross systems.
- Knowledge of Virtual Machine infrastructure like VMWare and HyperV.
- Familiarity with Visio and Office 365.
- SQL Database knowledge, how to create databases, run queries, etc.
- Hardware familiarity with physical servers, how to install RAM, extra drives, configure RAID
- Be the face of Embross when on-site take ownership of issues and see them through until resolved.
- Work collaboratively and take on challenges in a fast-paced, cross-discipline environment.
- Ability to prioritize competing demands, manage multiple concurrent tasks, and adapt to changing priorities.
- Positive responsive attitude with a professional demeanor and calm under pressure.
- Must be able to work flexible hours if needed to accommodate requests, on-site technical support,
- Preferred skills (an asset): Airport / Airline experience is an asset.

WORK ENVIRONMENT:

- Normal office work environment using a desktop computer and phone,



perform on-site technical supervision support as required.
- This position requires work to be done both at the office location & at customer sites as needed.
- Must be able to perform sitting, stooping, stretching, bending, reaching, and grasping actions when performing essential job functions. Ability to occasionally lift 30+lbs.
- Some travel will be required. Willingness to travel overseas.

We thank all those who apply and advise that only those selected for further consideration will be contacted.

Job Type: Full time

Schedule:

- 8 hour shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

Experience:

- Shell Scripting: 1 year (Required)
- VMWare: 1 year (Required)
- PC hardware repair: 2 years (Preferred)
- SQL query creation and execution: 1 year (Preferred)
- Implementation/infrastructure service: 6 years (Required)
- Networks and server installation: 2 years (Required)

Work Location: In person

Job Types: Full-time, Permanent

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON L4B 1C9: reliably commute or plan to relocate before starting work (required)

Education:

- Bachelor's Degree (preferred)

Experience:

- Shell Scripting: 1 year (required)
- VMWare: 1 year (required)
- Implementation/Infrastructure service: 6 years (required)
- Networks and Server Installation: 2 years (required)
- PC hardware repair: 2 years (preferred)
- SQL query creation and execution: 1 year (preferred)

Job Types: Full-time, Permanent

Salary: $80,000.00-$90,000.00 per year

Perks:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Image Management: 3 years (required)
- deployment: 4 years (required)
- Hardware Support: 3 years (required)
- Cloud computing: 1 year (required)

Work Location: In person

📌 Senior Airport Systems Implementation Engineer (Toronto)
🏢 Embross North America
📍 Toronto