We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Reporting to the Manager, Agency & Specialty Sales, the Global Account Manager leads air sales efforts to maximize revenue and drive market share growth within a portfolio of online travel agencies (OTAs). Key responsibilities include customer relationship management, contract negotiation, business planning, and data analysis to set optimal program goals and ensure revenue and market share targets are met.

This role blends traditional consultative account management with a strong emphasis on developing and executing strategic marketing plans. The Global Account Manager fosters a team-selling environment, collaborating with and regularly updating multiple internal and external stakeholders.

Manage revenue, market share growth, and retention within an assigned portfolio of Online Travel Agencies (OTAs)

Develop, execute, and continuously analyze strategic marketing plans with defined KPIs aligned to WestJet's strategic pillars

Qualify and contract new partnerships that align with WestJet's strategic pillars

Manage partner marketing funds, incentives, and promotional programs

Maintain a competitive and industry knowledge base of product and service offerings, and provide strategic recommendations

Lead project management as required to support partner and WestJet objectives

Ensure personal targets and KPIs are met

Work cross-functionally with internal departments, including Trade Marketing, Performance Marketing, Sales Development,



Finance, and Loyalty

Relevant post-secondary education

- 7-10 years of experience in account management and performance marketing, with a robust background in business-to-business (B2B) contract negotiation
- Experience working in a global environment, with the ability to tailor strategic business plans to the needs of a global partnership with multiple international points of sale
- Ability to manage accounts through the development of strategic account business plans
- Ability to deliver engaging presentations to travel industry executives
- DDS, GDS, PRISM, Tableau, MS Office)
- Ability to travel regularly as required for the role

Travel privileges for you and your family, effective from your start date

Savings and Benefit programs that are flexible to meet your specific needs

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025,



more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at ***email_hidden***.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at ***email_hidden***.

📌 Account Manager / Sales Manager Service Management (m/w/d) (Calgary)
🏢 WestJet
📍 Calgary