We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Serve as the primary point of contact for assigned commercial accounts

Build strong, long-term client relationships through regular communication and site visits

Coordinate and oversee multiple services we provide to our commercial and industrial customers: (Manage service performance, quality control, and issue resolution

Conduct routine inspections to ensure work meets contract standards

Collaborate with independent service providers to ensure scheduling, scope, and quality alignment

Assist with contract renewals, scope adjustments, and account retention efforts

Clients feel supported, heard, and confident their facilities are being well managed

Service partners clearly understand expectations and deliver consistent quality

Accounts are retained, strengthened, and expanded over time

Experience in project management, property management, account management, or service operations

Comfortable managing multiple client accounts and service providers simultaneously

Comfortable working independently in the field and collaborating with a team

Project manager, property manager,



operations manager, or hospitality management backgrounds translate very well into this role.

Competitive base compensation with performance incentives

Ongoing training and support

This position plays a critical role in delivering a seamless experience for our clients. 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.

- 2+ years track record of success in a client retention role, with goals and metrics to support.
- great at building relationships.
- Strong planning and organizational skills, detail-oriented and multitasking.
- Must have a proactive approach, be innovative, and strive for continuous process improvement.
- Excellent verbal and strong written English communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily or nightly basis to client locations locally.
- Ability to work within a flexible schedule.
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Here you will find a high-energy work workplace that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Medical insurance after the probation period.

$300 per month car allowance.

📌 Account Manager Project Manager /Gestionnaire de Compte de Service (Burnaby)
🏢 City Wide Facility Solutions
📍 Burnaby