You know how to ask the right questions, get people talking and turn what you hear into insights that help teams make better decisions.
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a User Research Analyst.
In this newly created role, you’ll lead client research and discovery for one of Technical Safety BC’s largest business transformation initiatives. You’ll recruit clients to participate in research, lead focus groups and one-on-one conversations, analyze what you learn and bring those insights back to the teams designing and rolling out changes.
This is a hands-on research role. You’ll be embedded within the project team and trusted to run discovery independently, from determining who you need to hear from and how to reach them to asking the right questions, recognizing patterns and determining when you have enough information to make a recommendation.
The work will help Technical Safety BC understand how changes are landing with clients, what’s working, where there’s friction and what may need to change before moving forward.
Lead client research and discovery
Recruit clients for research, developing screeners, outreach approaches and a reliable pipeline of participants.
Turn research into useful insight
Analyze qualitative research to identify patterns, themes and emerging client needs.
Design research that helps teams understand whether a change is working, should move forward or needs to be adjusted.
Synthesize findings into practical insights that project teams and senior leaders can use to make decisions.
Bring the client voice into a major transformation
Work day to day with a cross-functional project team that includes IT, product, change and other specialists.
Help teams define the questions they need research to answer and determine the best way to find those answers.




Share findings across the organization and help stakeholders understand what the research means for their work. User Research Analyst profile
5+ years of experience conducting user, client, market or applied research.

- Demonstrated experience recruiting research participants, including developing screeners, conducting outreach and building participant pipelines.
- Strong qualitative research and analysis skills, including the ability to recognize patterns, synthesize findings and know when you’ve reached saturation.
- Experience designing research questions and approaches that help measure the success or impact of a change.
- The ability to translate research findings into clear, useful insights for different audiences.
- You’re comfortable joining a complex project, asking questions and figuring out what you need to know.
- Solid project management and organizational skills, with the ability to manage changing priorities and deadlines.

Experience presenting research findings to senior leaders.
Experience supporting a large-scale digital or business transformation.
Business analysis, IT or product experience.
Experience with survey design and quantitative research.
Familiarity with tools such as Qualtrics, Qlik, Microsoft Dynamics or Jira.
Hours: Full-time, 40 hours per week

Vacation: Travel: Infrequent travel within BC If you’re an experienced researcher who enjoys getting close to the people affected by change, asking the questions that uncover what’s really happening and turning those conversations into insights teams can act on, we’d love to hear from you.
About Technical Safety BC
At Technical Safety BC, we matter to each other. We make decisions based on data and use our expertise to make the safety system equitable for all.
We see genius in diversity and are committed to creating an equitable and inclusive workforce. Smart, Savvy + Associates is a recruitment agency specializing in marketing, communications and creative roles.

📌 Full Time Research Analyst (Vancouver)
🏢 Smart, Savvy + Associates
📍 Vancouver