We’re looking for experienced Client Services Representatives. In this role, you’ll be responsible for collecting information from injured workers and acting as a first point of contact for workers who are submitting new claims. If you have experience providing exceptional customer service and are interested in helping people who have a work-related injury or disease, we want to hear from you.

This is an 18-month temporary prospect in Richmond, BC.

We serve the workers and employers across B.This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

Respond to claim-related calls and inquiries from workers, employers, medical professionals, and others

Adjudicate entitlement decisions on routine claims and process the first payment of short-term disability benefits

Transfer claims as needed, according to established guidelines

Gather and analyze information, determine relevant facts, and apply established policy to make timely decisions

Clearly, concisely, and accurately explain complex information both verbally and in writing





Completion of Grade 12 (post-secondary education is preferred)

A minimum of 18 months of recent customer service experience (in person, over the phone, or online) or office administration experience that includes customer service

Experience with providing customer solutions and problem solving

Excellent English communication skills (written and verbal)

Proficient knowledge of Microsoft Office software

Consent to and successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.

We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. Our positions offer diversity and opportunities for professional growth. Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. Salary: $35.37/hourly

Applications are welcomed immediately, however must be received no later than 4:30 p.m.

📌 Customer Service Associate - Temporary (Richmond)
🏢 WorkSafeBC
📍 Richmond