Job Type: Independent Contractor
Anywhere in Canada (remote)
Halifax, NS; Do you have customer service or contact centre experience? Do you have a strong interest in Indigenous subject matters? Are you seeking project-based work? Join our roster to participate in projects in our Managed Contact Centre space!
Deloitte’s OperateNext Managed Contact Centre group is actively seeking resources with customer service and/or contact centre experience to assist with upcoming projects in our Managed Contact Centre. You will work independently and remotely as part of a dynamic front-line services group of customer service professionals. As an independent contractor or temporary employee on this team, project work will vary but tasks will include:
Collaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email.
Provide exceptional customer service by providing timely and accurate responses using industry technologies.
Identify opportunities for innovation and improvements in client service delivery and process efficiency.

Compensation is on an hourly basis, between $20 - $22/hour.
We are currently recruiting for individuals who are available for remote project work starting January 2027 , with the possibility of extension. Remote work must be conducted from within Canada. Candidates must be able to work in both English and French.

As an independent contractor or temporary employee, you will be working as part of Team Deloitte.
Our Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally.



Our team works as the primary point of contact for client requests related to various support programs.
Deloitte is one of Canada’s leading qualified services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and tomorrow’s challenges.
Deloitte is driven by its Purpose to make an impact that matters to its clients, people, and communities. We have been supporting Indigenous leaders, communities, and organizations for nearly 30 years. Strong written and verbal communication skills in both English and French

- Professional customer service skills with a strong phone presence, and passion for the customer and customer experience
- Previous customer service or contact centre experience
- Additional relevant training in customer service and trauma-informed care is an asset
- Availability to work flexible schedules including evenings until 8:00pm EST
- Flexible and quick learner, able to adapt to continuously evolving client needs
- Post-secondary education is an asset but not required.

As part of the Procom onboarding process,



you will be required to pass a background check, which includes a criminal record check. In addition, a background check will be required annually if your contract is renewed.
show a piece of government issued ID during the interview so we can verify your identity;
For scheduled meetings, you may be required to be on video.
#As many of the projects involve Indigenous matters, please provide details about any experiences you may have with Indigenous subject matters in your cover letter (if any). Highlight any relevant school or coursework, volunteer work, or professional work experiences that demonstrate your experience and understanding of Indigenous matters.
Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

📌 Bilingual call center agent (*temporary remote work) (Toronto)
🏢 Deloitte
📍 Toronto