Overview

Languages
English
Education
College/CEGEP
Information technology
Network and system administration/administrator
Computer support specialist
Computer technology/computer systems technology
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Computer hardware or software retailer/wholesaler
Help desk
General office
Private company, corporation or industry
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
~ No supervision responsibility

Credentials
Certificates, licences, memberships, and courses
CompTIA Security+ Certification
Network+ Certification
A+ Certification
Experience and specialization




Computer and technology knowledge
Android
Shell script
iOS

MAC

Linux
Device drivers
Networking software
Networking hardware
Networking security
Intranet
Internet
Servers
Desktop applications
Security software
Mail server software
Mac OS
Quick Books
MS Active Directory
MS Office
MS Windows

SQL

SharePoint
Spreadsheet

TCP/IP

Wireless networks

PHP

WordPress
Additional information
Security and safety
Bondable
Criminal record check
Transportation/travel information
Own vehicle
Vehicle supplied by employer
Valid driver's licence
Public transportation is not available
Driver's abstract
Work conditions and physical capabilities
Quick-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Ability to distinguish between colours
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Ability to multitask
Time management
Honesty
Benefits
Health benefits
Dental plan
Disability benefits
Health care plan
Vision care benefits
Financial benefits
Gasoline paid
Mileage paid
Other benefits
Free parking available
Learning/training paid by employer

📌 IT Service Desk Support Technician (Sydney)
🏢 Waterfront Computers
📍 Sydney