We are looking for a Telephone Concierge to work in progressive, state of the art specialist offices, with great pay and benefits (please read below). This position will be Full-Time . The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented setting.
Responsibilities and Duties
- Answering incoming calls
- Directing calls through switchboard as needed
- Receive and deliver patient messages
- Log calls and requests
- Monitor telephone operating systems
- Booking patients
- Provide excellent customer service to patients over the phone
Qualifications and Skills:
- Call centre experience
- Experience with Reception/Administrative work, preferably in dental
- Must be computer proficient and learn new software easily (software's used in our office are Dolphin, Curve and Gold)
- Excellent communication skills
- Ability to work in a fast paced environment
- Availability to work during applicable business hours
- Ability to work well with children of all ages
- English proficient in speaking and writing
- Excellent customer care skills in person and on the phone
- Must be willing to travel between multiple offices within the city
This position offers:
- Six great locations and state of the art offices
- Professional clinical teams
- Full-time hours
- Pay based on experience