Job Responsibility:

An opportunity has just opened up for a part time Member Services Representative to work Saturday and Sundays starting at 4 - 5 pm until 11pm with occasional weekday availability.

This is our front desk position and the primary point of contact as members and guests enter the Club, and sets the tone for a warm, welcoming and positive experience for all members and guests.

Responsibilities

- Creating the member experience by being personable, knowledgeable and approachable in all interactions with members.
- Acting as the central source of information for members and guests regarding club activity and taking responsibility for learning about all of the services which the club offers.
- Assisting with program registrations, cancellations, club services and court bookings.
- Selling and stocking pro-shop items and assisting members with purchases.
- Updating and communicating membership changes.
- Assist members in their needs for all areas of the club.




- Using proper telephone etiquette and directing calls/inquiries to the appropriate departments.
- Using proper mail, package, and message handling procedures.
- Handling complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure resolution.

Requirements

- High school graduate or equivalent
- Minimum 1 year customer service experience
- Excellent oral and written communication skills
- Excellent organizational, interpersonal, and administration skills
- Proficient or familiar with computerized systems
- Ability to lift up to 40 lbs.
- Available every Saturday and Sunday evening shifts.
- Security Check will be required.

Job Types: Full-time, Part-time, Permanent

Pay: From $16.50 per hour

Benefits:

- In office parking

Shift:

- Evening shift

Work Location: In person

📌 Member Services Representative (Front Desk) (Edmonton)
🏢 Royal Glenora Club
📍 Edmonton