Company: FedEx Trade Networks Canada Address: 13777 Commerce Pkwy, Suite 240 V6V 2X3 Richmond,British Columbia Canada Scheduled Weekly Hours: 37.5 Worker Type: Employee Posting Start Date: 10-6-26 Posting Close Date: 11-05-2026 Job Family: FTN: Customs BrokeragePosition SummaryPosition Summary: Total Base Pay Range - $55,046.00 - $86,010.00 CADAnnual Monday - Friday: 06:00AM to 02:30PM PST, 08:00AM to 04:30PM CST, 09:00AM to 05:30PM ESTDATA MANAGEMENTEnsures that all entries are administered accuratelyCoordinates and distributes work to staff or other branches for all entries to ensure files are completed timely and accurately. In case of LVS, ensures work is completed before the next consolidation to avoid transferring a minimal number of files.Prepares and transmits monthly LVS consolidation and ensures that it is accepted to avoid penaltiesReviews customs rejects and corrects them to avoid penalties, as and when necessaryDISPUTE RESOLUTIONResolves client disputes (internal & external) by emitting requests for credit notes, claims, amendments and/or correctionsMeets with staff and clients to resolve internal disputes and finds solutions to problems. Supports them on rating questionsAssists customers and other departments with requests such as classifications, documents, changes, questions on OGD requirement etc.Responds to clients (via phone or e-mails) on escalated issues with regards to any of our invoices i.E. wrong account used, rating error,



fees miscalculation etc.REPORTINGCompiles information and generates various weekly/daily reports for managementEnsures accuracy by analyzing each transaction and resolves them using necessary tools/resourceAdministers and actions Overdue Invoices (ODI) and other financial reports, and solves issues and follows-up on inquiries as neededTRAININGConducts meetings with staff to discuss various topics such as training, updates and changes to their work and company in generalProvides direction and guidance to team as required, trains them on rating and regulatory requirements - ex: dates of direct shipments, VFD codes, values to be added and/or deducted, certificates of origin, dumping etc.Prepares and distributes SOPs for additions and/or changes for clients on the computer systemParticipates in IT projects/changes for preparing SOP's, tests current changes to programs before being applied to productionIssues and follows-up on "tickets" and "service requests" in order to help staff do their work better and in a more effective wayFills out forms and documents for written warnings, hiring new staff, interview reports, LLA's, performance appraisals, minutes from meetings (either w/staff or w/Regional managers), MBO's and job descriptionsPerfoms any other duties as assigned by the SupervisorQualificationsHigh School Diploma and 3 years of College required,



CCS designationMinimum 7 years of experience in managing rating in a Customs department with a reputed Transportation and Brokerage firmExcellent communication skills, bilingual an assetAdvanced knowledge of MS Office and OutlookExcellent inter-personal skills and solid ability to prioritize, organize and multi-taskAbility to work under pressure, exercise good time management skills, detail-orientedConnecting people with goods, services, ideas and technologies creates opportunities that fuel innovation, energize businesses and lift communities to higher standards of living. At FedEx, we believe that a connected world is a better world, and that belief guides everything we do. Our Core Values: To act with honesty and integrity. To treat everyone we encounter with dignity and respect. To do "Absolutely, Positively Whatever It Takes" to satisfy customers. To create a workplace that stimulates creativity and innovation. To strive for the highest levels of efficiency in all that we do. Qualified candidates must be able to demonstrate a commitment to the core values and mission of FedEx Trade Networks, Canada.FedEx Trade Networks, Canada welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in all aspects of the selection process.We believe a diverse society is a stronger one.We strive to ensure our company reflects the many cultures of our workforce, customers and communities around the world.We offer an excellent salary with a comprehensive package of benefits.Thank you for your interest; however only those applicants selected for an interview will be contacted.

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