Shape the future of customer interactions as a Regional Manager in a contact center. Lead a passionate team while delivering exceptional service and driving operational success.You will be instrumental in recruiting, training, and coaching a dedicated team of call center professionals. Collaborating with sales reps and management, you'll work to enhance call center engagement, support a culture of teamwork, and leverage performance data to achieve goals. Your leadership will ensure a focus on safety and productivity.Key Responsibilities:Deliver outstanding customer service for sales growthManage and guide your call center agentsCollaborate with district managers for operational successUse reports and KPIs to enhance customer interactionsMeet and exceed district sales expectationsRequirements:5–7 years of experience in B2B or operations3 years in a management role with financial responsibilityDegree in business administration or equivalent workStrong organizational and communication skillsProficiency in Microsoft Office SuiteUtilize your management skills to drive an effective call center workplace, cultivating a supportive team and enhancing customer interactions across all platforms.

📌 Join Us As A Regional Manager For Contact Center Success (Montreal West)
🏢 NAPA Canada
📍 Montreal West