Intraworks is looking for an experienced Senior Systems Administrator to join our technical team in Nanaimo, BC.This is a full-time, hybrid role for someone who enjoys variety, likes working directly with clients, and is comfortable taking ownership of both everyday IT needs and more complex technical challenges.As a Senior Systems Administrator at Intraworks, you'll manage the day-to-day IT needs of an assigned group of clients and become familiar with their businesses, users, and technology environments. You'll work directly with your clients while being part of a broader technical team that works together to support all Intraworks clients.What You'll DoThis is a hands-on role covering the full range of managed IT support. Your day could include adding a new user, troubleshooting a printer, completing an onsite workstation installation, resolving a Microsoft 365 issue, working through a server or network problem, or taking the lead on a more complex infrastructure, cloud, or cybersecurity project.Your responsibilities will include:Managing and prioritizing client IT requestsTroubleshooting hardware, software, Microsoft 365, Windows, network, and cloud issuesAdministering and supporting Microsoft 365, Exchange, Active Directory, and Windows environmentsSupporting servers, virtualization, networks, and other client infrastructureCompleting onsite workstation, equipment, and infrastructure installationsSupporting cybersecurity initiatives, including patch management, access controls, security best practices, and disaster recoveryTaking the lead on more complex infrastructure, cloud, and cybersecurity projectsMaintaining accurate client documentation and developing standard operating proceduresProviding technical guidance and troubleshooting support to entry-level and intermediate techniciansCollaborating with technicians, engineers, project managers,



and other members of the Intraworks team to provide excellent client serviceSenior team members are expected to be comfortable handling both routine support and more challenging technical work. We're looking for someone who is just as willing to solve an everyday user issue as they are to dig into a more complex systems problem.Intraworks operates its own datacenter and colocation facility in Nanaimo.As part of the technical team, you may participate in the routine datacenter management rotation. This can include regular systems and facility checks, server and infrastructure maintenance, equipment installation, and other day-to-day tasks required to help keep the setting operating reliably.What We're Looking ForWe're looking for someone who combines strong technical knowledge with excellent problem-solving, communication, and client service skills.The ideal candidate will have:5+ years of experience managing client IT infrastructure, preferably within an MSP environmentStrong experience with Microsoft 365, Exchange, Active Directory, and Windows environmentsExperience supporting servers, virtualization, networks, cloud environments, and end usersKnowledge of network and system security best practicesStrong troubleshooting and problem-solving skillsExcellent communication and client service skillsThe ability to manage multiple tasks and priorities effectivelyThe ability to take ownership of client needs and follow issues through to resolutionThe ability to work independently while collaborating effectively as part of a technical teamStrong documentation and time-management skillsWhy Join Intraworks?At Intraworks, we value experience, collaboration, and long-term relationships, both with our clients and with the people on our team.You'll join an experienced technical team with long-tenured team members and the opportunity to work across a wide range of technologies, businesses, and technical challenges.We offer:CA$70,000–CA$90,000 per year, plus bonusesHybrid/work-from-home flexibilityExtended health careDental careDisability insuranceLife insurancePaid time offA collaborative work environmentThe opportunity to build a long-term career with an established Nanaimo IT company

📌 Senior Systems Administrator (Nanaimo)
🏢 Intraworks I.T. Management
📍 Nanaimo