Become a key player in customer support with a remote Customer Message Escalation Assistant role. Your focus will be on effective communication, ensuring unresolved issues are passed on accurately to the right teams.In this full time remote position, you will engage with customers who require more than a routine response. Your primary skills will include careful recordkeeping and thorough communication. You'll guide unresolved inquiries to the appropriate teams, maintaining clarity and empathy throughout the process.Key Responsibilities:Review customer interactions and identify unresolved issuesCommunicate clearly with customers about their inquiriesForward cases accurately to appropriate colleaguesMaintain organized records of all communicationsDocument details to assist next steps for resolutionRequirements:Strong written communication skillsFamiliarity with online case tools preferredAbility to organize information from multiple sourcesCapable of understanding customer needs quicklyExperience in office administration is a plusYour ability to facilitate clear communication during escalations will enhance customer satisfaction and team efficiency.

📌 Remote Customer Message Escalation Assistant (Moncton)
🏢 Hrstalentsolutions
📍 Moncton