Resident & Family Experience CoordinatorSocial WorkerLake Country Lodge, BCThis posting is for an existing vacancy.We are Sienna Senior Living, a publicly traded company (TSX:SIA) and one of Canada's leading owners and operators of seniors' residences. We offer care, support, services, and housing in Retirement and Long Term Care to seniors/residents and their families. We believe it is a privilege to serve Canada's seniors, ensuring they live fulfilling lives with the utmost comfort, dignity, and respect.At Sienna, we empower our team members to help residents live the life they desire and deserve. We provide our team members with the tools and support to deliver excellent clinical care and elevate the resident experience through choice, personalization, and community engagement.If this resonates with you, please keep reading.What Sienna OffersWe are a purpose driven organization. We aspire to cultivate an workplace and culture where team members feel valued, heard, and empowered to do meaningful work. We offer a number of programs and benefits that support team members' financial, personal, and professional needs, including:A competitive salary and vacation packageHealth & Dental benefits programRRSP with employer matchShare Ownership and Reward Program (SOAR)Employee Share Purchase Plan with company matchContinuous learning and growth opportunitiesA welcoming culture that values diversity and differing perspectives, experiences, and beliefsWhat You'll Be DoingYou will be a welcomed member of the Long Term Care team at Name Community, working in a fast-paced environment where you will make a meaningful difference in residents' lives. As a Resident & Family Experience Coordinator, you'll be the main point of contact for residents & families at the Community.



You will build relationships with residents and their loved ones by coordinating care and services that enrich their daily health and well - being. As an individual and part of a wider team, you will be a strong contributor to the culture of the Community, where the focus is always on cultivating happiness in daily life.How You'll SucceedProvide Care and Service Coordination to Resident and FamiliesLead the resident move in, transfer, and move out processProvide social work to residents living in long term careCollaborate closely with the leadership team to resolve concerns raised by residents & families promptly to ensure all parties are satisfiedPromote service excellence and hospitalityCoordinate resident & family satisfaction surveys and collaborate with the team to build action plans based on feedback to improve resident and family experienceCoordinate and facilitate resident care conferencesWho You AreYou are compassionate and dedicated to meaningful work that supports seniors in living life with comfort, dignity, and respectYou have completed a College/University degreeYou are a provincially registered Social WorkerYou have 3 years' experience in healthcare, social services or related sectorYou are customer focused and detailed oriented. You can multi-task and collaborate with leaders and team membersYou exercise tact and diplomacy in working with seniors and their familiesWhat You Need To KnowSienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experienceYou must be legally eligible to work in Canada or have a valid work/study permitYou must successfully pass a Vulnerable Sector CheckSienna Senior Living may utilize artificial intelligence to screen or assess applicants for this position

📌 Resident & Family Experience Coordinator (Social Worker) Temporary, Part-Time/ 7.5 Hours Weekly (Canada)
🏢 Sienna Senior Living
📍 Canada