Vintage Hotels & Niagara's Finest Hotels is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Guest Service Agent Property: Vintage Hotels & Niagara's Finest HotelsPlease note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.This posting is for an existing vacancy within Lais Hotel Properties Limited.Position SummaryTo assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.Duties and ResponsibilitiesPrimary ResponsibilitiesProviding personalized and exceptional guest service at every given opportunityMeeting established up-selling and sales goalsRegister guests and assign roomsAccommodate special request whenever possibleAssist in pre-registration and blocking of reservations when necessaryCheck out guests on a regular ongoing basisDevelop a thorough knowledge of room rack and packages, room locations, types of room and costs of various roomsLiaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequentlyPerform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for roomsand issuance of safety deposit box keysHaving a thorough knowledge of Lais Hotel Properties' products and servicesSuggesting additional products and services meeting our Guests' specific preferencesAssessing Guests' individual needs to meet standards for additional products and servicesActively seeking ways to meet Guests' product or service needsAssist bell staff with luggage when requiredAll other duties as assignedHealth and Safety ResponsibilitiesA worker shall,work in compliance with the provisions of the Occupational Health & Safety Act and the regulations; Use or wear theequipment, protective devices or clothing that the worker's employer requires to be used or worn; Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; andReport to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knowsNo worker shall,remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; orengage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conductComply with all Lais Hotel Properties' health & safety policiesDo not operate any equipment/machinery without given proper instruction and authority to do soHorseplay and running will not be tolerated at any timeAll personal protective equipment will be properly wornAll personal protective equipment will be worn in the appropriate departmentsDo not climb any of the racking systemsDo not ride on the automatic or manual conveyor systemsAll long hair must be tied up in order to prevent entanglement in machineryDo not put any foreign objects (body or innate)



into the machinesDo not remove any machine guardsAll safety signs must be adhered toSmoking is not permitted on Company propertyAlways ensure that workplace accident/injuries are reported immediately to a Manager/SupervisorFailure to comply will result in the application of the Human Resources Standard & Procedure "#C.15 Progressive Corrective Action"Qualified RequirementsGrade 12 Education as well as tourism/hospitality courses at college/university beneficialMinimum of 2 years front desk experience or related college courseSwitchboard knowledge and/or training requiredPrevious up-selling and/or sales experience is considered an assetPersonal AttributesGood problem-solving skills requiredMust be well organizedExcellent communication and interpersonal skillsFlexible, adaptable individual who presents a clean, professional appearance at all timesConfidence in selling and up-selling products and servicesPositive sales-oriented personalityDesire to meet goalsEthical and honestPhysical RequirementsAbility to tolerate standing for long periods of timeDealing with seasonal temperature demandsLifting to assist with luggage on an occasional basisLais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.

📌 Guest Service Agent (Fort Erie)
🏢 Vintage Hotels
📍 Fort Erie