Deliver exceptional service as a Bilingual French Customer Support Agent with MCI, working remotely from Canada. You'll assist French-speaking customers by resolving inquiries and enhancing their experience.As part of MCI's growing team, your role involves supporting French-speaking clients through various communication channels like phone, email, and chat. You'll be responsible for handling inquiries efficiently, capturing customer data accurately, and maintaining records of interactions. Your dedication to customer satisfaction will help you exceed performance metrics and contribute positively to the overall service experience.Key Responsibilities:Provide exceptional support to customers in FrenchHandle inquiries and resolve complaints promptlyUpdate customer information in systems accuratelyTroubleshoot issues while maintaining service qualityEscalate complex problems to relevant teamsRequirements:High School Diploma or GED requiredFluency in French and English, spoken and writtenExperience in customer service or BPO preferredStrong communication and problem-solving skillsMotivated and customer-focused mindsetSupport a world-class customer experience with MCI remotely while thriving in a bilingual setting.

📌 Bilingual French Customer Support Agent (Ottawa)
🏢 MCI
📍 Ottawa