Become a Technical Support Analyst with eSentire in Waterloo, Ontario, and play a vital role in delivering tier-1 support for managed detection and response services. You will ensure operational health for our diverse client base while resolving technical inquiries with a customer-centric approach.In this hybrid role, candidates will leverage 2+ years of technical support experience and strong analytical skills in a cooperative environment. Your focus will include resolving client issues and liaising with internal teams to enhance our services. As a proactive communicator,



you'll interpret complex technical concepts for varied stakeholders.Key Responsibilities:Handle customer inquiries using our case management systemProvide First Contact Resolution via phone supportSupport eSentire MDR offerings including Endpoint and Cloud servicesPerform triage and categorize client issues efficientlyDocument troubleshooting steps in case management systemsRequirements:2+ years in Technical Customer SupportBachelor's degree in Computer Science or equivalentPassion for exceptional customer serviceStrong analytical and problem-solving skillsBasic Linux command line operation experienceUtilize your technical support and analytical skills to enhance eSentire's service delivery for valued clients.

📌 Technical Support Analyst At Esentire (Alton)
🏢 eSentire
📍 Alton