The Practice Consultant (PC) Executive role is a hybrid role focusing on customer satisfaction, retention of existing customers as well as new customers. This role is to support relationships with existing Accuro EMR users to promote current services that add value to clinics. These services are most often sold under a software as a service model but can extend to one-time services. QHR expects that all services offered to clinics will have a return on the investment helping clinics maximize efficiency and improve the quality of care delivered. The inside salesperson will be responsible for understanding different clinic workflows including specialists and general practice to properly find the fit between services and users who will benefit the most from use of the service. This is primarily an outbound sales calling role with some direct in person visits. You will work with healthcare organizations to ensure they are using the right suite of QHR technology solutions so that they may function optimally. The job is focused on delivering a first-rate customer experience and retention while driving additional new sales opportunities through Accuro customer prospecting within the assigned territory.
Competencies Critical for Success:
- Strong Relationship Management Skills - Highly collaborative with the ability to quickly establish credibility internally and externally, demonstrating a high level of tact, polish, confidence and humility along with strong communication skills.
- Influencing and Relationship Management Skills - A highly collaborative leader who is able to quickly establish credibility at all levels of the organization, demonstrating a high level of intellect, polish, maturity, confidence, and humility.
Primary Responsibilities:
Build strong relationships with customers/prospects through remote and in-person presence within the assigned territory that focusses on increasing efficiencies via Accuro EMR, Accuro Engage and other optional add on services
- Attend Meetings as required to keep current on provincial initiatives in relation to Accuro and QHR customers
- Works with area EMR sales representative as needed to support acquiring new customers
- Follows up regularly with clinics post go live
- Attending Accuro user conferences and medical conferences to meet with Accuro users and promote services
- Gather market feedback on services to help guide product roadmaps
- Gather client feedback on new services being considered for the market
- Target key Accuro EMR customers for in-person