Select how often (in days) to receive an alert: Requisition ID: 4653Affiliation: CUPE MunicipalPosition Type: Temporary Full TimeFixed Term Duration: Anticipated to end April 1st, 2027Number of Openings: 1Bi-weekly Working Hours: 70 hours bi-weeklyShift/Work Schedule: Monday - FridayDepartment/ Branch: Community Services, Customer ServiceJob Location: Fort McMurrayPay Level: PL7Rate: $43.77COLA: Bi-Weekly - $480Posted (dd/mm/yyyy): 17/10/2026Closing Date (dd/mm/yyyy) :25/10/2026Posting Type: Internal and External We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know. ABOUT THE DEPARTMENT: Be the difference in someone's day. At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you're supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you're helping create safe, connected, and thriving communities. We're united by one purpose: serving people and strengthening the region. If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality,



this is your prospect to help build a better tomorrow. GENERAL DESCRIPTION: Under general supervision, the Customer Service Agent supports a variety of administrative and front facing customer service functions within the Municipality. Working closely with team members to coordinate rotating tasks across multiple environments, the Customer Service Agent operates municipal Pulse communication platforms, supports Vehicle for Hire (VFH) programming, and provides reception and administrative support as assigned. This includes processing payments, providing general information and direction, and accepting applications for various municipal functions from the public. The Customer Service Agent is also responsible for providing operational and administrative support to Bylaw members, including providing dispatch services. RESPONSIBILITIES: Receive, direct, and respond to enquiries from a variety of platforms in a prompt, courteous, and professional manner. Greet visitors and provide front counter reception assistance, including processing courier shipments. Receive and process

📌 Customer Service Agent (Fort McMurray)
🏢 Regional Municipality of Wood Buffalo
📍 Fort McMurray