Join Boldr as a Senior Customer Advocate, where your role focuses on providing empathetic, effective customer support across multiple channels. You'll help ensure smooth booking experiences while driving new sales.As an experienced Customer Advocate, you will address inquiries from potential and current customers through phone, chat, email, and social media. This position requires strong sales execution, enabling a seamless booking journey in a fast-paced setting. By collaborating with both internal teams and local hosts, your goal will be to enhance service delivery while ensuring customer satisfaction.Key Responsibilities:Manage customer inquiries via phone, chat,



and social mediaConvert inquiries into bookings with high success ratesProvide pre- and post-booking support empatheticallyCollaborate with hosts to resolve booking issuesEnsure timely responses, adhering to SLAsRequirements:2–3+ years in customer support or service rolesExperience in travel or adventure tourism preferredProven sales experience and achievement of KPIsExcellent communication skills and attention to detailProficiency in cloud-based applications and CRMsBring your passion for customer service and sales expertise to Boldr, delivering exceptional experiences every day.

📌 Senior Customer Advocate At Boldr (Alton)
🏢 Boldr
📍 Alton