Lush North America supports retail and manufacturing operations across Canada and the United States. Payroll is a critical operational function, and we are hiring a Payroll Coordinator to help support the team during a transformation period.As our Payroll Coordinator, you'll join the Payroll team during an important transformation period, helping keep day-to-day work moving by supporting ticket intake, triage, documentation, and lower-complexity payroll-related requests. This role supports the payroll team by reducing administrative workload and delivering clear, responsive service to employees, managers, and internal partners across the business.This role does not own end-to-end payroll processing or lead process improvement projects. Instead, you'll help ensure routine requests are handled accurately, complete information is gathered, and tickets are routed efficiently so the team can deliver timely payroll support.Core ResponsibilitiesHandle lower-complexity payroll-related requestsReview incoming payroll tickets and determine whether they can be resolved directly or need to be escalated to an appropriate payroll team memberEnsure tickets contain complete information before they move forwardFollow up on missing details or approvals needed to move requests alongMaintain clear and accurate updates within the ticketing system so requestors and internal teams understand status and next stepsSupport payroll-related onboarding activities for Canada and U.S. hires,



including reviewing onboarding packages for completeness and following up on missing information with Hiring ManagersHelp ensure the required documents and approvals are in place before payroll setup is completedSupport payroll-related employee changes such as job changes, rate changes, and similar requests, based on training and established processesSupport payroll-related termination workflows based on established procedures relating to documentation, approvals and timelines, ensuring that required information is available for termination processingSupport administrative steps tied to offboarding requests and termination-related ticket handlingAssist with routine payroll questions and common requests from employees, managers, and internal stakeholdersSupport the payroll team with administrative follow-up, documentation, and case coordinationHelp maintain organized records and consistent case handling practices, and escalating complex or high-risk issues when appropriateFollow established payroll procedures, checklists, and team guidanceSupport clean documentation and audit‐ready recordkeeping within tickets and related workflowsFlag recurring issues, incomplete submissions, or process breakdowns to Payroll SupervisorsContribute to a consistent and skilled experience for internal stakeholdersWhat We're Looking ForRequired2+ years of experience in payroll support, payroll operations, service desk coordination, administrative operations,



or a similar roleStrong organizational skills and attention to detailExperience managing a high volume of requests, cases, or tickets in a fast‐paced environmentStrong written and verbal communication skillsAbility to follow established processes and elevate issues appropriatelyComfort working with sensitive and confidential employee informationStrong judgment in prioritizing tasks and handling deadlinesProficiency with Microsoft Office and general comfort learning new systemsPreferredExposure to payroll environments in Canada and/or the U.S.Experience using ADP Workforce Now, SolarWinds Service Desk, and/or GreenhouseExperience supporting onboarding, offboarding, or employee change processesExperience working in retail, manufacturing, or other high‐volume operational environmentsWorking StylePractical and detail‐orientedComfortable handling repetitive, high‐volume administrative workResponsive and organized under pressureAble to work collaboratively with payroll team members and follow directions closelyComfortable asking questions, escalating when needed, and maintaining accuracyThriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion. We are proud to be an equal opportunity employer.Job Type: 12 Month Contract, Full TimeLocation: Etobicoke, ON - Hybrid (2 days onsite)Office Address: 35 Jutland Road, Etobicoke, Ontario, M8Z 2G6Base Salary Range: $52,000 CAD - $58,240 CADThis salary range is based on an assessment of the local market and may vary depending on the successful candidate's location. This range is based on base salary and does not include additional bonus program and total rewards eligibility.

📌 Payroll Coordinator (Toronto)
🏢 Lush Fresh Handmade Cosmetics North America
📍 Toronto