Support the mission of Southern Cross Pet Insurance as a Customer Service Consultant devoted to helping pet parents. Your role involves guiding customers through their insurance needs with empathy and professionalism.As part of the dedicated Pet Insurance team, you'll handle inquiries and assist clients in navigating their policies. You'll leverage strong communication and problem-solving skills to address diverse customer concerns, ensuring a high-quality service experience. Your ability to connect with customers will contribute to their peace of mind and the success of the team.Key Responsibilities:Respond to inquiries through email and phoneProvide empathetic and professional customer serviceHelp customers understand their insurance coverageResolve complaints and concerns fairlyTrack and maintain customer records accuratelyRequirements:Previous customer service experience is valuableGood communication and listening skillsStrong judgment and problem-solving capabilitiesAbility to juggle multiple tasks in a quick-paced settingFamiliarity with customer management systemsMake a meaningful impact at Southern Cross by ensuring customers feel valued and informed.

📌 Join Southern Cross As Customer Service Consultant (Hamilton)
🏢 Southern Cross Health Insurance
📍 Hamilton