Description Offer excellent customer service while answering all emails / calls from clients - Respond to all customer complaints and find solutions as efficiently as possible - Handle order entry, ensure order accuracy, and follow up with customers to confirm product requirements and delivery schedules. - Work closely with the logistics, warehouse, and finance teams to ensure timely delivery and invoicing. - Track and monitor the status of orders and address any issues related to order fulfillment. - Maintain organized and up-to-date documentation of sales activities, customer communications and orders - Update order documents on shared company drive - Assure accounts are complete and maintained in CRM system - Support the sales team with checking stock, price checking, email pricing.



- Process returns and replacements as needed Requirements - High School Diploma or equivalent - 3 years previous Customer Service experience - Fully bilingual (French- English) - Proficient in Microsoft Office suite - Strong organizational and multitasking skills with attention to detail. - Excellent communication (verbal and written) and interpersonal skills. - Ability to manage multiple priorities in a fast-paced setting. - Problem-solving skills with the ability to identify solutions to challenges. - A customer-focused attitude with the ability to build and maintain relationships. - Ability to go the extra mile #J-18808-Ljbffr

📌 Bilingual Sales Support & Order Specialist (Montreal)
🏢 Metro Wallcoverings
📍 Montreal