The Core Responsibilities! Feature Ownership & Delivery Lead the design, development, and implementation of complex Service

Now features, modules, and integrations.

Own feature delivery from requirements gathering through deployment, ensuring quality and reliability.

Collaborate with business stakeholders, project managers, and implementation partners to translate business needs into technical solutions.

Technical Expertise & Best Practices Serve as a subject matter expert in Service

Now development, configuration, and integration.

Enforce coding standards, design patterns, and best practices within the team.

Conduct code reviews and provide technical guidance to peers and junior engineers.

Mentorship & Collaboration Mentor and support the development of junior engineers and administrators, fostering a culture of learning and continuous improvement.

Collaborate with cross-functional teams, including system administrators, business analysts, and external vendors, to deliver integrated solutions.

Participate in requirement gathering sessions and clarify technical risks and impacts.

Operational Excellence Support release management, including application rollouts and upgrades.

Monitor and troubleshoot production issues, ensuring timely resolution and communication with business units.

Prepare clear technical documentation for system designs, configurations, and user guides.

Continuous Improvement Stay current with Service

Now platform updates, industry trends, and emerging technologies.





Proactively identify opportunities to improve system performance, reliability, and maintainability.

Configuration Management Support initiatives involving Service Mapping and CMDB/CSDM, contributing to configuration management and service modeling efforts as needed.

Assist with the implementation or optimization of Service

Now modules related to IT operations and service management, leveraging knowledge of Service Mapping and CSDM principles when required.

Assist with the configuration, management, and day-to-day operations of the platform.

Let's Talk About You! At least 4 years' experience as a Service

Now Developer, with demonstrated progression in scope and impact.

Bachelor’s degree in Computer Science or equivalent experience.

Experience with Service Mapping and CMDB/CSDM is an asset; ability to contribute to related projects when required.

Proficiency in Java

Script, HTML, CSS, REST/SOAP web services, XML, JSON, and database concepts.

Preferred certifications: Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent.

Strong analytical, problem-solving, and debugging skills.

Excellent verbal and written communication skills.

Proven ability to mentor and collaborate in a fast-paced, team-oriented workplace.

Commitment to high-quality, precise work and continuous learning.

What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan

📌 Senior ServiceNow Engineer (Toronto)
🏢 Equitable Bank
📍 Toronto