Role Responsibilities Cypress Hills Provincial Park is looking to recruit for the following: FOR ALL POSITIONS YOU WILL : • Provide exceptional customer service as the first point of contact for visitors.

Greet and welcome them in a friendly, approachable, inclusive and skilled manner • Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations • Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required • Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g.



assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set-up and teardown • Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor • As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, maps and program advertisements • Record and report statistics as directed by your supervisor • Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information • Record and report necessary safety, compliance, accident, or wildlife occurrences • Complete all required online, in-person, and on-the-job training • Complete all required Occupational Health and Safety inspections • Complete personal performance agreements.

The is provided for further details on this position.

📌 Information Officer Supervisor (Elkwater)
🏢 Government of Alberta
📍 Elkwater