Bilingual Customer Service Representative Bring your passion for customer service to the insurance sector for our client and be part of a dynamic, collaborative environment serving clients across Canada.

This opportunity offers the chance to build meaningful relationships, expand your knowledge of financial products, and contribute to a positive customer experience every day.

What is in it for you: •Hourly salary of $25. • 5-month contract. • Full-time position: hours per week. • Hybrid work, with 3 days per week in the office. • Rotating weekday schedule, 8:00 am to 8:00 pm.

Responsibilities: • Handle increasingly complex client service requests accurately and thoroughly at the initial point of contact. • Provide accurate and complete information on retirement products and respond to inquiries regarding retirement and investment policies. • Use multiple administrative systems to resolve inquiries within defined service standards. • Assist customers with completing appropriate forms and other policy requirements. • Process transactions on behalf of clients when required. • Identify and report recurring client concerns and recommend strategies to resolve issues and improve the service experience. • Recommend client-centered resolutions and initiate exceptions within established guidelines. • Identify opportunities and recommend improvements to operational processes and practices. • Build positive customer relationships while contributing to a collaborative team and delivering excellent customer service.



• Maintain current knowledge of company policies, procedures, processes, systems, and products. • Meet expectations related to productivity, accuracy, compliance, and service excellence. • Confidently manage unclear or unfamiliar client expectations and differing opinions or personalities. • Manage multiple cases effectively in a high-volume, rapid-paced environment. • Serve as a liaison between customers and other teams to support responsive, high-quality service. • Participate in process improvement activities and departmental or divisional initiatives. • Work within established timelines, including shifts, breaks, call lengths, and constructive feedback.

What you will need to succeed: Required qualifications • 1 year of work experience in a contact center. • Customer service focus and skills. • Knowledge of business policies, procedures, and concepts. • Bilingual in French and English to serve clients across Canada.

Preferred qualifications • Post-secondary education with industry certification, or equivalent work experience.

Soft skills • Ability to build positive relationships between customers and the company. • Commitment to achieving high levels of service excellence. • Ability to work independently or with minimal direction within a team. • Analytical and problem-solving skills. • Ability to take responsibility and ownership through resolution. • Ability to organize, prioritize, and multitask effectively. • Ability to collaborate effectively with teams and peers.

📌 Bilingual Customer Service Representative (Montreal)
🏢 Recrute Action
📍 Montreal