Admin Assistant / Front Desk Coordinator (Full-Time)LocationSafeStep Building Treatments IncIn Office744 Baker CrescentKingston, OntarioCompany OverviewSince 1995, SafeStep Building Treatments Inc. has been an cutting-edge leader in basement waterproofing, water control systems, concrete repairs, and concrete raising.We serve residential, commercial, and industrial customers throughout the Kingston region and pride ourselves on delivering reliable solutions and exceptional customer service.As the first point of contact for many of our customers, the Front Desk Coordinator plays a critical role in ensuring every client has a professional, helpful, and positive experience with our company.Position SummaryThe Admin Assistant / Front Desk Coordinator is the first voice and face customers encounter when interacting with SafeStep.This role manages daily front office operations including answering phones, responding to emails, greeting visitors, scheduling jobs, and supporting bookkeeping functions.In addition to administrative responsibilities, this role also plays an important part in initial customer engagement and sales support -- helping qualify inquiries, understanding customer needs, and ensuring potential clients are properly guided through the first steps of working with SafeStep.The ideal candidate is organized, professional, friendly, and confident speaking with customers while keeping operations running smoothly behind the scenes.Key ResponsibilitiesFront Desk & Customer ExperienceAnswer incoming phone calls and direct them appropriatelyRespond promptly and professionally to customer emails and online inquiriesGreet customers and visitors arriving at the officeCreate a welcoming and professional first impression for all clientsProvide basic information about SafeStep services and solutionsEnsure all customer interactions are handled with professionalism and careScheduling & Operations SupportSchedule inspections, estimates,



and job appointmentsCoordinate scheduling between customers and field staffMaintain accurate scheduling calendarsUpdate customer information and job details in company systemsAssist with job documentation and internal communicationsCustomer Inquiry & First-Level Sales SupportSpeak with potential customers to understand their needs and concernsAsk key qualifying questions when customers call or email about servicesClearly explain next steps in the service process (inspection, quote, scheduling)Capture and organize new customer inquiries and leadsHelp move potential customers from inquiry to scheduled consultationMaintain a positive and helpful tone that builds trust with customersIdentify urgent service needs and elevate when requiredAdministrative & Data ManagementPerform data entry and maintain accurate customer recordsOrganize and maintain digital and physical filesSupport internal reporting and documentationAssist management with administrative tasks as neededAccounting SupportAssist with accounts receivable and accounts payableEnter invoices and payments into QuickBooks OnlineSupport bookkeeping processes and maintain organized financial recordsAssist with billing and payment follow-ups when requiredQualificationsExcellent communication and interpersonal skillsFriendly and professional phone presenceStrong organizational and time management skillsAbility to multitask and manage multiple prioritiesHigh attention to detail and accuracyStrong customer service mindsetComfortable speaking with customers and guiding conversationsAbility to work independently and take initiativeConstruction or home services industry experience considered an assetTechnical SkillsQuickBooks OnlineMicrosoft Office (Word, Excel, Outlook)Email and calendar management systemsBasic CRM or scheduling software experience preferredKey CompetenciesProfessional communicationCustomer-first mindsetProblem solvingOrganization and time managementAttention to detailConfidentiality and integrityReliability and accountabilityHoursFull-Time

📌 Admin Assistant / Front Desk Coordinator (Full-Time) (Kingston)
🏢 ODM
📍 Kingston