Lead operational excellence at Intouch CX as an Operations Manager. Drive key performance indicators while managing teams to foster growth and engagement.Join Intouch CX, a leader in digital customer experience management. In this Operations Manager role, you will oversee daily operational activities, manage team performance, and deliver optimal service levels. Your leadership will empower team leaders and ensure that employee development is prioritized for maximum impact.Key Responsibilities:
Ensure effective planning and staffing for operations
Supervise and support team performance
Implement training and development programs
Analyze data to enhance production and service
Motivate teams using relationship-building techniquesRequirements:
Post-secondary education; Business major preferred
Minimum 5 years in contact center operations
3 years in Operations Management overseeing teams
Experience in client relationship management
Robust time management and organizational skillsDrive operational efficiency and lead teams to success at Intouch CX, where your contributions matter.#J-18808-Ljbffr

📌 Operations Manager At Intouchcx Winnipeg
🏢 Intouchcx
📍 Winnipeg