Drive cutting-edge CCaa S solutions with Accenture Song as a Senior CCaa S Architect. Your role will focus on client engagement and the delivery of cutting-edge technologies.As a Senior CCaa S Architect, you will lead strategic initiatives that align with business goals and enhance customer service delivery across the organization. This client-facing role requires solid leadership and communication skills to manage project lifecycles effectively. You will work closely with industry leaders to craft and implement robust CCaa S offerings.Key Responsibilities:
Lead CCaa S solution architecture and design
Manage onshore and offshore project teams effectively
Develop project ideation and gather business requirements
Design secure, scalable AWS architectures
Drive integration strategies with backend systemsRequirements:
7+ years in contact center architecture
Proven experience in Amazon Connect implementations
Extensive knowledge of AWS cloud services
Experience in AI-powered solutions for customer interactions
Fluency in English mandatory for stakeholder engagementBring your expertise to Accenture Song and redefine customer engagement strategies.#J-18808-Ljbffr

📌 Senior Ccaas Architect At Accenture Song Calgary (Canada)
🏢 Accenture
📍 Canada