Elevate customer experiences as a full time Service Delivery Manager at Finastra in Mississauga. Oversee service commitments, reporting, and issue management, ensuring top-notch support to financial clients.Working under the Director of Technical Customer Support, this vital position oversees daily service commitments and enhances client satisfaction. With responsibilities across release planning, service level performance, and critical issue resolution, you'll ensure adherence to service agreements. Your leadership will be crucial in nurturing a customer-focused culture while managing the effectiveness and health of delivered services.Key Responsibilities:
Set up governance structure for service performance review
Deliver issue resolutions according to support agreements




Manage and execute release delivery plans for customers
Provide accurate, regular service performance reports
Implement recovery plans for unmet service commitmentsRequirements:
University degree or College diploma in relevant field
Experience in Service Management and ITSM
ITIL methodologies understanding and certification preferred
Proven leadership and communication skills
Solid problem-solving abilities under pressureMake an impact on customer satisfaction and service delivery at Finastra.#J-18808-Ljbffr

📌 Finastra Service Delivery Manager Role Mississauga (Canada)
🏢 Finastra
📍 Canada