Overview At BROJAM Construction & Maintenance, we pride ourselves on delivering exceptional property maintenance services. Our commitment to customer service is unparalleled, and we believe that a satisfied customer is the cornerstone of our success.
We are seeking a dedicated and experienced Administration Supervisor to join our team. The ideal candidate will possess strong leadership skills and a commitment to fostering a positive work environment. This role is essential in ensuring that team members are supported, and maintaining high standards of service. The Supervisor will play a key role in enhancing customer satisfaction within our organization.
Responsibilities
Oversee and coordinate the activities of the administrative team, ensuring efficient workflow and high performance.
Schedule and coordinate upcoming jobs to ensure timely and efficient service.
Respond to and manage email requests from customers.
Maintain accurate records of job schedules .
Provide exceptional customer service, ensuring all customer inquiries are answered promptly and professionally.
Lead and manage admin staff, providing guidance and support to ensure effective performance.
Oversee customer support operations, ensuring timely and accurate responses to inquiries.
Implement organizational strategies to enhance productivity and efficiency within the office.
Train new employees on office procedures, customer service expectations, and software usage.
Qualifications
Proven experience in an administrative or supervisory role, preferably in property maintenance or a related field.
Robust organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Proficiency in office software (e.g., MS Office and Jobber).
Ability to work independently and as part of a team.
Ability to multitask and work in a quick-paced environment.
A customer-first attitude with a commitment to providing outstanding service.
If you are a detail-oriented individual with a passion for customer service, we would love to hear from you!
Job Types: Full time, Permanent
Benefits:
Casual dress
Dental care
Extended health care
On-site parking