Join the Amber team as a Player Support Agent and be the voice for gamers! Use your exceptional communication skills to support players in a live gaming setting.

You will assist players with various inquiries related to gameplay, account management, and offer personalized solutions to enhance their experience. Committed to our cultural values, you’ll gather player feedback to continuously improve our services.

Key Responsibilities:
Provide expert support for live player inquiries
Collect and analyze relevant player information
Remain informed about game updates and procedural changes
Align with project productivity and quality goals
Address negative trends in the backlog promptly

Requirements:
Native Vietnamese plus high proficiency in English
Minimum of 1 year experience in customer service roles
Proficient in contact center processes and support tools
Knowledge of gaming and player support dynamics
Comfortable with ongoing change and quick-paced work

Contribute to an exceptional gaming community by delivering high-quality player support at Amber.
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📌 Studio Support Specialist Montreal (Canada)
🏢 AMBER STUDIO
📍 Canada