Job Responsibility: Healthcare Parking Call Centre Operator
Handle inbound and outgoing calls regarding parking related concerns and site issues
Assist the public at pay machines and on the AHS Parking App and provide accurate direction
Generate database interactions and cases pertaining to all received calls
Verify staff access Verify parking payments and email receipts
Conduct access control and vend gates Dispatch Enforcement, Maintenance, Security, and Technicians to all call types
Become knowledgeable in parking and access control systems
Become familiar with AMAG, Lenel, T2 Flex, Digital Iris, Genesys, Service Now, and other Operating Systems Complete daily office tasks and paperwork for AHS and Paladin Security Assist with monthly statements

Requirements:
Minimum 2-year experience in a call centre setting
Minimum typing of 40 words per minute and superior computer skills
Fluent English Ability to listen and take information accurately




Call centre, dispatch, customer service and parking experience/knowledge

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a excellent deal of responsibility combined with your wide-ranging life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

📌 Healthcare Parking Call Centre Operator Edmonton
🏢 Paladin Security
📍 Edmonton