Job Responsibility:

We are in the business of owning, managing, and developing properties in Toronto.

As a growing company we are looking for talented individuals who would like to join and share the passion for providing excellent services for our tenants and clients. If you are customer-driven and hardworking, and possess outstanding interpersonal skills, we encourage you to take your career to the next level and apply for this exciting prospect.

RESPONSIBILITIES:
Corresponds with lawyers, construction, customer care, project management, and sales operations, to ensure builder meets Tarion timelines (checks in with on-site progress, and legal updates on APS).
Keeps track of substantial project timelines: Tarion dates, zoning, construction, purchaser financing deadlines, outstanding MPA/NSF, occupancies, building registration, closings etc.
Prepares full occupancy date list/purchaser notice timeline.
Approves delay requests/any associated fees, and requests the necessary Amendments from sales.
Approves reimbursements as per Tarion.
Communicates with purchasers looking to escalate complaints unusual mutual releases or delay requests (ex. a purchaser's death), unusual NSF charges/delay deposit requests, and negotiations re:



occupancy/closing fees.
Confirms and delegates purchaser e-blasts re: zoning construction, occupancy requirements, lawyer contact info, etc. with sales ops.
Delegates general administration to CR admin with strict set of guidelines.

QUALIFICATIONS:
Bachelor's degree, diploma or equivalent.
3+ years' work experience in an onsite full time Customer Relations Management role or related.
Superior written and oral communication skills to interact with lawyers, sales, and purchasers.
Proficient in Excel, Word, and Microsoft Office.
G Driver's License is preferred.
Mandarin could be an asset.

We thank all candidates for their interest. However, only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Perks:
Casual dress
Dental care
Extended health care
On-site parking

Schedule:
Day shift

Education:
Bachelor's Degree (preferred)

Experience:
Customer Relations Management in Real Estate Industry: 3 years (preferred)

Language:
Mandarin (preferred)

Licence/Certification:
Driving Licence (preferred)

Work Location: In person

📌 Customer Relations Manager Toronto (Canada)
🏢 95 Development
📍 Canada