Position Overview

The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's absence.

Key Responsibilities

Daily Operations

- Supervise daily taproom activities, ensuring the space is clean and in proper working order
- Ensure all team members follow checklists so that duties are completed and standards are maintained
- Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented

Cash Management

- Manage taproom cash, including completing cash deposits
- Ensure there's a sufficient amount of coin/small bills for change

Scheduling

- Build and manage the taproom staff schedule
- Cover sick days and vacation days as needed
- Create schedules that reasonably accommodate staff availability and approved time off





Inventory & Stock

- Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise
- Provide Campbell with a weekly update on stock levels
- Flag any issues with low or running-out inventory as they arise

Customer Experience

- Coordinate and manage customer requests and feedback
- Document customer complaints and compliments and report them to Campbell
- Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell

Training & Standards

- Train current staff and provide ongoing training for current staff
- Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards

Marketing & Events

- Support marketing and event initiatives on an occasional basis
- Represent the taproom at off-site activities such as beer festivals and brand activations

📌 Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store (New Glasgow)
🏢 CareerBeacon
📍 New Glasgow